Call Pilot light on but there are no voice mails 1

[toast18]

We are running an old option 11 with Call Pilot. Everything seems fine with it with the exception of one users phone. There are two dn's on the one phone but if I understand correct, the voicemail light will only light up if the dn is marped on that line. Here is the setup. Any thoughts?

REQ: PRT
TYPE: TNB
TN 2 6
DATE
PAGE
DES

DES MAINT
TN 002 0 00 06
TYPE 3903
CDEN 8D
CUST 0
FDN 190
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 2
HUNT 190
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 162 0 MARP
CPND
NAME RED ROOM
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7162 0
CPND
NAME RED ROOM 2
XPLN 24
DISPLAY_FMT FIRST,LAST
02 SCR 862 0
CPND
NAME GLORIA WAYMIRE
XPLN 24
DISPLAY_FMT FIRST,LAST
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 190
17 TRN
18 AO6
19 CFW 11
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 DEC 2012

 

[KCFLHRC]

Do an Advanced Search in Call Pilot under MWI and use that DN. If there is another mailbox assigned to that DN then it will show up in your search.

 

[toast18]

Oh my gosh, after ripping hair out for weeks you answered this in 20 minutes. Thank you!! It worked. We had a really really old voice mail box with MWI DN on that dn, deleted old voice mail box and FIXED!!!

 

[KCFLHRC]

Yee Haw, Glad I could help