CALL PILOT GROUP LIST

[shadowglen594]

I have a customer that gets cut off while leaving a message in a group list at exactly 5 minutes. The system gives a message saying "message too long". As crazy as it sounds, I really need the ability to leave 20-30 minute messages in these group lists.
I have already troubleshot this problem to the tenth degree and am at my wits end. I even built a brand new mailbox with a beefed up class of service and put it by itself in a group list and the system still cut me off. Can anyone enlighten me as to what the parameters of a group list are supposed to be (how the group lists function)and if there is a way to adjust those settings? Possibly design a patch to allow long messages in group lists.

Thanks in advance. Dan.

 

[acewarlock]

Mailbox Admin
Class of service
Click on class you want to change
Set Max Mailbox Msg time to what you think you will need. (Max is 180 Min)



Name:
Max Mailbox Msg Time: (1-180 minutes)
Max Message Length: (1-60 minutes)
Message Retention Period : (1-365 days,0=don't purge)
Max Greeting Length: (1-30 minutes)
Enable Off-premise Msg Notification/
Remote Notification:
Retry Intervals: (1-120 minutes)
Max Number of Attempts: (1-20)
Enable Outbound Transfer:
Max Incorrect Password Attempts: (4-20)
Password Expiry: (0-365 days,0=never expire)
Enable Networking:
Enable Personal Target Attendant:
Enable Record Call:
Prompt Language: Primary Alternate
User Interface Style: NVM CallPilot

 

[shadowglen594]

Ace,

Thank you for your prompt response, but, I already have every possible member of a group list maxed out in his or her class of service. Here is a list of things I have done to troubleshoot the problem:
-swap out the phone leaving the message (this is internal messages I am having trouble with; boss=>employee group list)
-tried leaving a message from multiple different phones.
-tried removing all the members of the group list, put one brand new mailbox in by itself with a maxed out c.o.s.(message length and all)
-tried building a new c.o.s. and putting only those who are part of a group list in there.
-tried building a new group list with same members.

What I need to know is how the group lists function. Can those parameters be adjusted?

 

[acewarlock]

After looking at Callpilot again, I don't think you can adjust the group list message time.