Call Pilot Fax service Problem

[cm6043]

Could anyone help me to find out the problem of can't fax out by Nortel fax of Call Pilot. I have already install the Desktop message software into microsoft outlook 2000. I can receive voice mail and fax in but can't send fax out.

Thanks

 

[PERRYPJ]

are you placing a 9 before the number

OLD ROLMEN WORKING ON NORTELS

 

[cm6043]

Yes, I've already placed , but the screen show an err message:

"Invalid credentials. Please check your mailbox and password."

However, i check that is Ok because i can recieve voice mail in outlook.

 

[cheeses]

Does your mailbox have outdial capabilities? On BCM Callpilot mailbox outdial must be set or no outbound fax.

 

[Phonz]

make sure that you aren't restricting the outbound either on the route or the phantom ports that were built!

 

[cm6043]

Thanks a lot your help !

But How to verify the outbound is restricted or check whether the mailbox have outdial capabilities ?

I just see the call pilot manager, in SDN table, there are a outbound8 and "delivery to Fax"

 

[luv2ski]

i would open my ntp's and bone up on my call pilot if i were in charge of it..

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[PERRYPJ]

YOU CAN START WITH YOUR RESTRICTION/PERMISSION LIST

OLD ROLMEN WORKING ON NORTELS

 

[sandyml]

What release of Call Pilot do you have? And are you able to forward voice messages to external users? It is worth going over all the configurations (there are a lot) in your Call Pilot. Check your SMTP/VPIM configuration and your server FQDN in particular.

 

[cm6043]

Thanks a lot !

I spent much time to check the Restriction/Permission List, SMTP/VPIM config, and Server FQDN. The seting have no problem. Is there any other way to be checked ?

my call pilot release 02.01.26.05

 

[cm6043]

Could anyone give me a hand ?

Thanks

 

[HUGWideBoy]

If you've checked everything in call Pilot, have you checked that your phatom ACD agents have the correct ncos etc on your meridian ?

Let me know if this doesn't work as I have the same version of Callpilot as you and mines working fine

 

[cm6043]

Thanks Hugwideboy

There is only one ACD used in my meridian, the NCOS=5.

 

[HUGWideBoy]

would of thought you would have had more than 1 ACD agent setup for your call pilot. Didn't realise that Nortel did a 1 channel version.

Just to check do
LD 20
Req PRT
type 2008

CallPilot uses phamtom 2008's for agents

check that the 2008's have the same TGAR and NCOS values as a standard phone that can make all the same type of calls that you require your Call pliot to make