Could anyone help me to find out the problem of can't fax out by Nortel fax of Call Pilot. I have already install the Desktop message software into microsoft outlook 2000. I can receive voice mail and fax in but can't send fax out.
What release of Call Pilot do you have? And are you able to forward voice messages to external users? It is worth going over all the configurations (there are a lot) in your Call Pilot. Check your SMTP/VPIM configuration and your server FQDN in particular.
I spent much time to check the Restriction/Permission List, SMTP/VPIM config, and Server FQDN. The seting have no problem. Is there any other way to be checked ?
would of thought you would have had more than 1 ACD agent setup for your call pilot. Didn't realise that Nortel did a 1 channel version.
Just to check do
LD 20
Req PRT
type 2008
CallPilot uses phamtom 2008's for agents
check that the 2008's have the same TGAR and NCOS values as a standard phone that can make all the same type of calls that you require your Call pliot to make
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