Call Pilot -- Direction Line?

[warwizard]

I have a customer who is in need of an automated direction line. The way that I've got it working right now is an info mailbox set to a CCR tree. The CCR tree is associated with a greeting table used by the auto attendent answering the spacific line. It works great for calls going direct to the line but if the receptionist wants to send a patron to the direction line I have had to program an external auto dial on the reception console and the receptionist has to transfer them to the line via an outside line. This of course is fuctional and works but then they are tying up two lines with this.

Any body have any suggestions of any way to route this transfer internally?

 

[luv2ski]

wrong forum your looking for norstars

http://www.tek-tips.com/threadminder.cfm?pid=799

ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[luv2ski]

oops i be bad im wrong thought i was at pbx forum

ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[luv2ski]

so what are we trying to do exactly

ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[warwizard]

Just wondering if there is a way to accomplish the routing to the direction line inernally. Not via the external autodial in the process tying up multiple lines

 

[luv2ski]

what is the end result just to end up in the ccr tree or is it a mbox ..i think you can do a vm transfer to the ccr tree

ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[BCMprogrammer]

VM transfer does not work for an information box. Unless someone else knows of another way, you have two choices:

- create a guest mailbox and disable messages. Then you can use the transfer mailbox feature.

- attach a DID to that mailbox and have the front desk use the external transfer to that DID.

 

[warwizard]

We've got it working with a DID and the receptionist is using an external transfer. I was just hoping to not have to tie up multiple lines for this seemingly simple request.

 

[DocPhil]

You can also use Feature 986 to transfer the call, enter the tree number (1 for example) press the pound key and the recpt has just trans a call to that tree.