Feb 14, 2008 #1 khanadil Technical User Jan 30, 2008 89 KE when trying to send a fax using desktop messaging i get an error that no smtp server found where do i change or get the smtp server
when trying to send a fax using desktop messaging i get an error that no smtp server found where do i change or get the smtp server
Feb 14, 2008 Thread starter #2 khanadil Technical User Jan 30, 2008 89 KE i get this when i do a cp trace. 15:06:08:140 - CallPilot 4.04.04.12, Copyright 1999-2006 Nortel 15:06:32:328 - nmcred: <2900, 192.168.10.235> released 0 15:06:32:343 - nmcred: <2900, 192.168.10.235> reset 15:06:32:546 - Exit 15:06:32:562 - Delete File C:\Program Files\Nortel\CallPilot\fax\F010cad4.TIF 15:08:19:734 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL 15:08:19:750 - CFaxListCtrl::MergeFaxFiles(): Number files = 1 15:08:19:765 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF" "Microsoft Word - Document1" 15:08:19:859 - Application Mode 15:08:19:875 - Command Line Mode == 0 15:08:19:890 - CBaseServer:ingViaICMP pinging server... 15:08:19:906 - CIMAPServer:oProtocolLogon opening IMAP connection 15:08:19:921 - mm_log <Trying IP address [192.168.10.235]> <0> 15:08:19:953 - mm_notify <CALLPILOT.postahq.int CallPilot IMAP4rev1 v04.04.04.02 server ready> <0> 15:08:20:156 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:29:812 - mm_exists <0> 15:08:29:828 - CIMAPServer::Logon IMAP connection opened 15:08:29:843 - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM 15:08:30:109 - CIMAPServer::XNortelFetchMCESystem complete 15:08:30:125 - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS 15:08:30:312 - CIMAPServer::XNortelUserCOS complete 15:08:30:328 - nmcred: <2900, 192.168.10.235> eCredCancelled 15:08:30:343 - nmcred: <2900, 192.168.10.235> ref'd 1 15:08:30:359 - nmcred: <2900, 192.168.10.235> eCredValid 15:08:30:375 - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE 15:08:30:390 - CIMAPServer::XNortelMCEUpgrade complete 15:08:30:406 - mm_log <IMAP protocol error: Command unrecognized: FETCH> <2> 15:08:30:421 - mm_log <Command unrecognized: FETCH> <2> 15:08:32:421 - CIMAPServer::Reset IMAP connection closed 15:08:32:437 - mm_notify <CALLPILOT.postahq.int IMAP4rev1 server terminating connection> <4> 15:08:32:453 - mm_log <Winsock cleanup> <0> 15:08:32:468 - CreateFaxAddress() 15:08:32:484 - FAX=9311041@CALLPILOT.postahq.int 15:08:32:500 - SendSMTPMessage()::start 15:08:32:515 - CSMTPServer:oLogon opening SMTP connection 15:08:32:531 - mm_log <Trying IP address [192.168.10.235]> <0> 15:08:41:625 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:41:687 - mm_log <Retrying X_NORTEL_HMAC_MD5 authentication after 535 LOGIN authentication failed> <1> 15:08:41:703 - mm_log <Winsock cleanup> <0> 15:08:41:718 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:41:734 - mm_login bad parameters 15:08:41:750 - mm_log <SMTP Authentication cancelled> <2> 15:08:41:765 - CSMTPServer:oLogon SMTP connection failed 15:08:41:781 - nmcred: <2900, 192.168.10.235> eCredCancelled 15:08:41:796 - nmcred: <2900, 192.168.10.235> ref'd 1 15:08:41:812 - CQuickFax::SendSMTPMessage:Logon to SMTP server failed 15:08:41:828 - nmcred: <2900, 192.168.10.235> released 0 15:08:41:843 - nmcred: <2900, 192.168.10.235> reset 15:09:32:312 - nmcred: <2900, 192.168.10.235> released 0 15:09:32:328 - nmcred: <2900, 192.168.10.235> reset 15:09:32:515 - Exit 15:09:32:531 - Delete File C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF Upvote 0 Downvote
i get this when i do a cp trace. 15:06:08:140 - CallPilot 4.04.04.12, Copyright 1999-2006 Nortel 15:06:32:328 - nmcred: <2900, 192.168.10.235> released 0 15:06:32:343 - nmcred: <2900, 192.168.10.235> reset 15:06:32:546 - Exit 15:06:32:562 - Delete File C:\Program Files\Nortel\CallPilot\fax\F010cad4.TIF 15:08:19:734 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL 15:08:19:750 - CFaxListCtrl::MergeFaxFiles(): Number files = 1 15:08:19:765 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF" "Microsoft Word - Document1" 15:08:19:859 - Application Mode 15:08:19:875 - Command Line Mode == 0 15:08:19:890 - CBaseServer:ingViaICMP pinging server... 15:08:19:906 - CIMAPServer:oProtocolLogon opening IMAP connection 15:08:19:921 - mm_log <Trying IP address [192.168.10.235]> <0> 15:08:19:953 - mm_notify <CALLPILOT.postahq.int CallPilot IMAP4rev1 v04.04.04.02 server ready> <0> 15:08:20:156 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:29:812 - mm_exists <0> 15:08:29:828 - CIMAPServer::Logon IMAP connection opened 15:08:29:843 - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM 15:08:30:109 - CIMAPServer::XNortelFetchMCESystem complete 15:08:30:125 - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS 15:08:30:312 - CIMAPServer::XNortelUserCOS complete 15:08:30:328 - nmcred: <2900, 192.168.10.235> eCredCancelled 15:08:30:343 - nmcred: <2900, 192.168.10.235> ref'd 1 15:08:30:359 - nmcred: <2900, 192.168.10.235> eCredValid 15:08:30:375 - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE 15:08:30:390 - CIMAPServer::XNortelMCEUpgrade complete 15:08:30:406 - mm_log <IMAP protocol error: Command unrecognized: FETCH> <2> 15:08:30:421 - mm_log <Command unrecognized: FETCH> <2> 15:08:32:421 - CIMAPServer::Reset IMAP connection closed 15:08:32:437 - mm_notify <CALLPILOT.postahq.int IMAP4rev1 server terminating connection> <4> 15:08:32:453 - mm_log <Winsock cleanup> <0> 15:08:32:468 - CreateFaxAddress() 15:08:32:484 - FAX=9311041@CALLPILOT.postahq.int 15:08:32:500 - SendSMTPMessage()::start 15:08:32:515 - CSMTPServer:oLogon opening SMTP connection 15:08:32:531 - mm_log <Trying IP address [192.168.10.235]> <0> 15:08:41:625 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:41:687 - mm_log <Retrying X_NORTEL_HMAC_MD5 authentication after 535 LOGIN authentication failed> <1> 15:08:41:703 - mm_log <Winsock cleanup> <0> 15:08:41:718 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication 15:08:41:734 - mm_login bad parameters 15:08:41:750 - mm_log <SMTP Authentication cancelled> <2> 15:08:41:765 - CSMTPServer:oLogon SMTP connection failed 15:08:41:781 - nmcred: <2900, 192.168.10.235> eCredCancelled 15:08:41:796 - nmcred: <2900, 192.168.10.235> ref'd 1 15:08:41:812 - CQuickFax::SendSMTPMessage:Logon to SMTP server failed 15:08:41:828 - nmcred: <2900, 192.168.10.235> released 0 15:08:41:843 - nmcred: <2900, 192.168.10.235> reset 15:09:32:312 - nmcred: <2900, 192.168.10.235> released 0 15:09:32:328 - nmcred: <2900, 192.168.10.235> reset 15:09:32:515 - Exit 15:09:32:531 - Delete File C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF
Feb 15, 2008 #3 callenj Vendor Dec 18, 2007 55 US Lets start with the easy thought first. Since it can not login at SMTP, is port 25 open on your computer/network? Have you tried to test it with a telnet to make sure it is open? Upvote 0 Downvote
Lets start with the easy thought first. Since it can not login at SMTP, is port 25 open on your computer/network? Have you tried to test it with a telnet to make sure it is open?
Feb 18, 2008 Thread starter #4 khanadil Technical User Jan 30, 2008 89 KE its not open what should i do Upvote 0 Downvote
Feb 18, 2008 #5 callenj Vendor Dec 18, 2007 55 US You will need to talk to your network team and ask them to open the port and tell them it is required for Faxing from the desktop. It is most likely one of two things stopping it from working. The firewall or the anti-virus software. Upvote 0 Downvote
You will need to talk to your network team and ask them to open the port and tell them it is required for Faxing from the desktop. It is most likely one of two things stopping it from working. The firewall or the anti-virus software.
Feb 19, 2008 Thread starter #6 khanadil Technical User Jan 30, 2008 89 KE the port is open still im not able to login to the smtp when sending fax Upvote 0 Downvote