call pilot destop messaging

[khanadil]

when trying to send a fax using desktop messaging i get an error that no smtp server found where do i change or get the smtp server

 

[khanadil]

i get this when i do a cp trace.


15:06:08:140 - CallPilot 4.04.04.12, Copyright 1999-2006 Nortel
15:06:32:328 - nmcred: <2900, 192.168.10.235> released 0
15:06:32:343 - nmcred: <2900, 192.168.10.235> reset
15:06:32:546 - Exit
15:06:32:562 - Delete File C:\Program Files\Nortel\CallPilot\fax\F010cad4.TIF
15:08:19:734 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
15:08:19:750 - CFaxListCtrl::MergeFaxFiles(): Number files = 1
15:08:19:765 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF" "Microsoft Word - Document1"
15:08:19:859 - Application Mode
15:08:19:875 - Command Line Mode == 0
15:08:19:890 - CBaseServer:ingViaICMP pinging server...
15:08:19:906 - CIMAPServer:oProtocolLogon opening IMAP connection
15:08:19:921 - mm_log <Trying IP address [192.168.10.235]> <0>
15:08:19:953 - mm_notify <CALLPILOT.postahq.int CallPilot IMAP4rev1 v04.04.04.02 server ready> <0>
15:08:20:156 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
15:08:29:812 - mm_exists <0>
15:08:29:828 - CIMAPServer::Logon IMAP connection opened
15:08:29:843 - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM
15:08:30:109 - CIMAPServer::XNortelFetchMCESystem complete
15:08:30:125 - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS
15:08:30:312 - CIMAPServer::XNortelUserCOS complete
15:08:30:328 - nmcred: <2900, 192.168.10.235> eCredCancelled
15:08:30:343 - nmcred: <2900, 192.168.10.235> ref'd 1
15:08:30:359 - nmcred: <2900, 192.168.10.235> eCredValid
15:08:30:375 - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE
15:08:30:390 - CIMAPServer::XNortelMCEUpgrade complete
15:08:30:406 - mm_log <IMAP protocol error: Command unrecognized: FETCH> <2>
15:08:30:421 - mm_log <Command unrecognized: FETCH> <2>
15:08:32:421 - CIMAPServer::Reset IMAP connection closed
15:08:32:437 - mm_notify <CALLPILOT.postahq.int IMAP4rev1 server terminating connection> <4>
15:08:32:453 - mm_log <Winsock cleanup> <0>
15:08:32:468 - CreateFaxAddress()
15:08:32:484 - FAX=9311041@CALLPILOT.postahq.int
15:08:32:500 - SendSMTPMessage()::start
15:08:32:515 - CSMTPServer:oLogon opening SMTP connection
15:08:32:531 - mm_log <Trying IP address [192.168.10.235]> <0>
15:08:41:625 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
15:08:41:687 - mm_log <Retrying X_NORTEL_HMAC_MD5 authentication after 535 LOGIN authentication failed> <1>
15:08:41:703 - mm_log <Winsock cleanup> <0>
15:08:41:718 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
15:08:41:734 - mm_login bad parameters
15:08:41:750 - mm_log <SMTP Authentication cancelled> <2>
15:08:41:765 - CSMTPServer:oLogon SMTP connection failed
15:08:41:781 - nmcred: <2900, 192.168.10.235> eCredCancelled
15:08:41:796 - nmcred: <2900, 192.168.10.235> ref'd 1
15:08:41:812 - CQuickFax::SendSMTPMessage:Logon to SMTP server failed
15:08:41:828 - nmcred: <2900, 192.168.10.235> released 0
15:08:41:843 - nmcred: <2900, 192.168.10.235> reset
15:09:32:312 - nmcred: <2900, 192.168.10.235> released 0
15:09:32:328 - nmcred: <2900, 192.168.10.235> reset
15:09:32:515 - Exit
15:09:32:531 - Delete File C:\Program Files\Nortel\CallPilot\fax\F0121e9c.TIF

 

[callenj]

Lets start with the easy thought first.

Since it can not login at SMTP, is port 25 open on your computer/network?

Have you tried to test it with a telnet to make sure it is open?

 

[khanadil]

its not open what should i do

 

[callenj]

You will need to talk to your network team and ask them to open the port and tell them it is required for Faxing from the desktop.

It is most likely one of two things stopping it from working. The firewall or the anti-virus software.

 

[khanadil]

the port is open still im not able to login to the smtp when sending fax