Call Pilot - CCR selections don't work always 1

[LunaSea]

System is a MICS 6.1 with a CP150. 8 x 32, Inbound calls are answered by AA and promped to enter ext # if known or press 1,2,3...etc for departments. Callers sometimes receive a message that says "invalid Ext number" when they have entered a valid ext.


It does not happen always, but does enough to be a problem. Customer has verified the problem from on site. My tests have not simulated the problem. Suspected user error, but it happens too frequently.


Any Ideas?

 

[hawks]

Have you installed the DSP Patch I know that the the CP 2.1 had DTMF problems and that was suppose to correct them.

 

[LunaSea]

Hawks..thnaks no I haven't. I think this is a 2.1. Where do I get it and how is it installed?

 

[senk1s]

it is on the nortel (secure) website - or you may get it from the vendor that sold you the product

run the file in a PC connected to the CP (direct/ netwrok)
enter the IP address of the CP
reboot the CP