Call Pilot App Builder 4.0

[sullyin]

I am trying to access a Call Pilot 2.02 with App Builder 4.0 file from my PC. I dial in and connect to the CP just fine, can access CP Manager OK, but when I click Start, and go thru my Call Pilot App Builder program (4.0)I have on my PC, I can get there, BUT when I try to open up an App OR create a new App, I get the Error "The Application cannot be loaded to the Server, Please try again later".

Anyone have any "fuzzy" idea what is happening. My Tech Support so far, just tells me that 4.0 is downward compatible with the lower CP releases. And I've not had this issue before, i.e. accessed from CP 3.0 downward.

Any thoughts, ideas??

Thanks much!

 

[BMiles2000]

I do beleive that SU04 (PEP) had a fix for this issue specifically. Here is the list from Nortel's PEP library on SU04.

List of Fixes and Enhancements included in Service Update 4:
The following fixes and enhancements are addressed with CP20127SU04S:
CR Title
Q00372624 ACCESS will not accept file names over 13 characters from AppBuilder
Q00518347 Language Tool: Uninstall of a Language fails to complete
Q00614089 CallPilot Manager will not block ability to backup to CallPilot server
Q00684531 Session trace support tool takes up to 10 minutes to launch
Q00696287 Archive will not be listed for restore if there are no voice files in it
Q00708444 System Monitor tool will show the PEPs installed on the system
Q00746919 Full system backup to remote disk fails - Error 41809
Q00807804 Config Wizard alters TCP/IP settings
Q00863903 Hacker Monitor will not work for the selected mailbox
Q00872187 Application Builder Move utility fails to work correctly
Q00879698 Primary and Extension DNs are swapped after saving user properties
Q00882247 Cannot Toggle Language Block When Logged in as 000001
Q00885192 RTN should always connect to a defined SMTP proxy server
Q00888954 Backup tape will not correctly record users archive but reports successful
Q00897117 Restore deleted users got web page problem
Q00898435 Email By Phone (EBP) causes SLEE Crash Upon Retrieval of Messages
Q00922048 System allows two Admin accounts to be created
Q00778894 Event code 54577 and others w/ severity "Unknown" causes “???” in hex display
Q00825413 CallPilot SNMP generates trap when event Severity=Unknown
Q00887974 CallPilot - re-register to SCCS (CCS100) fails after CLAN failure
Q00895378 MTA stability improvements
Q00899004 AOS overloads system memory
Q00905640 Memory leak in the nmimap process
Q00920286 MTA fails to send messages
Q00922620 Scheduler exception in MTA causes broadcast message delivery failures
Q00922865 MTA events when sending message to an empty SDL
Q00929931 Users are unable to record any greetings with CallPilot Manager Player
Q00946968 ConfigWizard fails after CallPilot 2.0 upgrade from SU02 to SU03
Q00948846 5 digit keycode value is truncated in System Monitor
Q00592068 CallPilot 1.07 to 2.0 Upgrade. "CP 1.07 Server" is still in Add/Remove Programs
Q00850013 After migration from Meridian Mail, unable to open user if last name is not
configured
Q00909486 Platform migration appears to fail with unexpected exception in DLL
Q00927092 False alarm for Event 36027: Database is 100% full
Q00959966 Events 55045 and 55046 added into Fault Manager
Q00902745 Several warning event 40254s in application logs
Q00918163 Event 58534 is seen in the Windows NT Application Event log
Q00931356 R&R AML Trace Enhancements
Q00933261 ELAN Issues Preventing CallPilot to Boot
Q00937327 Notification server consumes more than 90% CPU
Q00939071 Migrate.exe version 3.2.1.0 Application error version 3.2.1.0 EVENT 1000
Q00954025 Messages deleted from telset are still there in 2nd login
Q00955276 Events 36027, 36033 should be modified
Q00776665 LDAP leaking Memory
Q00840397 Restore CallPilot from FSB skips the file "D:\Nortel\Data\schemamap"
Q00859634 During 40 channel load test due to play problem in MAS resources SLEE crashes
Q00888949 System becomes inoperative after restore of backup with different version
Q00977032 Event descriptions should be updated in the CallPilot Manager
Q00942091 TSP memory corruption causing call processing outage
Q00966310 Unable to login to Desktop Messaging when password is due to expire
Q00982422 AppBuilder Applications inaccessible and unavailable after SU03 was applied
Q00988007 Network wide broadcast messages fails to be delivered
Q00901042 Voice Item Maintenance fails to record for the full allotted time
Q00996757 Infinite loop in Version Manager because of data corruption


If you still have the issue after updating to the current PEP or are running the current PEP. Let me know! Thanks

 

[sullyin]

I think our System has this Pep loadd, but I will confirm

Thanks much.

 

[sullyin]

BMiles2000:

I have confirmed, SU04 PEP is loaded on the Call Pilot.
Any ideas?

 

[Sharma1210]

Try reinstalling the application builder again.

 

[JackOldham]

Nortel has released Call Plot 4.0.4 SU01 with updates for application builder and manager. You should install these on your CP 4.0 and CP manager. There is reference to resolving problems using CP 4 app bldr and manager fixes related to compatibility with older releases of Call Pilot.

 

[sullyin]

Thanks to all for the replies. I will double-check , but I'm pretty sure we already have the SU01 and SU04 loaded.

 

[tonerwand]

I had a similar problem when I would log into our network and connect to App Builder via Call Pilot. It seeemed to be an issue between Vlans while connecting remotely. I solved the problem by logging on to the network remotely and remote controlling another PC that had App Builder installed on it. It ended up working out great.

 

[JackOldham]

Sullyin.. Even thought you may have the CallPilot 4.0 SU01 installed on the Server you also have to install the App builder and the CP Manager updates to the client desktop for App Bldr and and the Manager on the server. If you have a seperate server for CP reporter, you need to install the manager pep on it as well. Let us know your status, I will be going through this soon at several sites.

 

[sullyin]

Jack Oldman:

Thanks for the reply. I now have the latest and greatest APP Builder 4.0 Pep loaded on my IBM Laptop. Are you saying that I also have to load that CPManger Pep that's out there on my Laptop as well?

I'm still having issues opening up App Builder Applications.
I can connect to the CP, can open up the App Builder itself, but when I try to open up an exising Applicaiton, I get the error' "Cannot load App from Server, please try again". Thanks again.

 

[TelcomATSS]

I'm saving the same issue. Running App Builder 4.0 (client) with 3.3 on server.

I'm not sure how long this has been down.

Any thoughts?

 

[sullyin]

To TelcomATSS:

The issue is not resolved. My Company Tech Support can get in but use PC Anywhere most of the time. I'm going to load PCAnywhere asasp and see if I have any issues with accessing CP Applications that way.

have always used Dial Up Networking to access my Call Pilot's remotely.

Tuesday,2/21, I dialed into a CP 2.02 and was able to access 3 out of 4 App's just fine, but the last one (and the one that needed changed) I got the same durn error messsage "Cannot load Application to the Server, pleased disconnect and try again". Aggravating.

I'm also now having an issue where the App's I do access "lock-up" and then I can't get back in.

I've never had an issue like this "until" - CP App Builder 4.0. Are you getting anywhere?

I couldn't I'm the only one out there having this problem. But then, I'm blond.

 

[TelcomATSS]

sullyin,
I have the 205i call pilot. It doesn't support pcanywhere. I use the remote desktop control via xp pro.

But, my issue is not remotely accessing the call pilot. It has to do with AppBuilder. This application is a means of creating, editing, a menu structure (attendant).

Callpilot was installed in Oct/04. At that time, I created 3 apps. Anyhow, went to edit an app. I receive the same error about accessing the app (above). All remote connections and web management is working fine.

They have worked on this for two days. No luck. Nortel TAC is trying to figure this our.

At this point, I can't edit or create new apps.

Thanks for the reply,

 

[sullyin]

That's exactly my issue when I tried to open and edit the Applications. Please let me know what Nortel comes back with. Please advise Nortel you've heard of other companies across the region that are having the same issue with CP 4.04. I also have the latest 4.0 App Builder loaded, cause that's one of the 1st things they ask!

I'll be watching these posts to see if they gave you resolution! (Another patch,maybe?)

Thanks!

 

[JackOldham]

There seems to be a lot of issues and problems and issues surrounding the New CP 4 App Bldr and Manager. I though I would paste the packages and how to installs. Note Comments about CP Manager install requirements for previous version Call Pilots....Happy Reading....

PEPs included, improved versions of CallPilot Manager and Application Builder, and a Server Security Update:

CP40404SU01S Server Update that is installed on the CallPilot server.

CP404S01G11C Enhanced CallPilot Manager required for use with SU01 and installed on either the CallPilot server or a stand-alone web server.

CP404S01G08A Application Builder PC client update for use with SU01.

CP404SEC003S Server Security Update #3 (Includes Microsoft security updates to MS05-053).


Combined, these components further enhance CallPilot performance by incorporating all previously released SUs/PEPs and over 85 additional quality improvements and enhancements including the following:
• Improved Application Builder robustness including client/server version checking to avoid potential incompatibility problems.
• Increased Application Builder backward compatibility with 2.02, 2.5, and 3.0 servers. (Refer to “readme” file for details).
• Improved CallPilot Manager administration, operation, and usability.
• Introduces CallPilot Manager and Reporter backward compatibility with 2.02, 2.5, and 3.0 servers. (Refer to “readme” file for details).

Nortel Page 1 of 4
• Improved Backup/Restore robustness and operation including ability to run when console is logged off and support for longer backup file names.
• Improved Event Code clarity and Online Help operation.
• Numerous end-user mailbox usability enhancements including improved:
o Temporary Absence Greetings (TAG) operation
o Fax handling via Desktop and Telset
o Remote Text Notification operation
• Latest Microsoft security updates (requires additional PEP).




PEP Number: CP404S01G11C CallPilot Manager/Reporter version 04.04.04.03


Description:
============
This PEP contains CallPilot Manager and CallPilot Reporter version 04.04.04.03.
For a detailed list of fixes and enhancements included in this PEP,
please see the "List of Fixes and Enhancements" section at the end of this document.


IMPORTANT
==========
It is required, that all CallPilot Manager software be upgraded
to the latest version.

It is required, that all CallPilot Reporter software be upgraded
to the latest version.


Installing the PEP:
===================

PEP CP404S01G11C contains version 04.04.04.03 of CallPilot Manager
and CallPilot Reporter.

For CallPilot Manager version CP404S01G11C backward compatibility,
please refer to table 1.

Table 1.
-------------------------------------------------------------------------------------------
CP Server with 4.0 SU01 CP Manager installed on 4.0 SU01 CP Manager installed on
CP Server Web Server
-------------------------------------------------------------------------------------------
CP 2.0 SU04 NO YES
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 2.0 SU05 YES YES
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 2.5 SU02 YES *(see remark) YES *(see remark)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 3.0 GA YES YES
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 3.0 SU01 YES YES
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 4.0 GA YES **(see remark) YES
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CP 4.0 SU01 YES YES
-------------------------------------------------------------------------------------------
Remark:
* - Warning: PEP CP250S02L06S "CP2.5 Forward Compatibility" must be
installed on the CP server.
** - Warning: CP Manager versions 04.04.04.01 and 04.04.04.02 must
be uninstalled prior to installing CPManager 04.04.04.03


Note 1:
CallPilot Manager version 04.04.04.03 obsoletes all previous versions of
CallPilot Manager. This version incorporates all fixes/enhancements of
previous version as well as provides additional fixes/enhancements.

Note 2:
It is recommended that PEP CP40404SU01S be installed on the CallPilot
Server during the same maintenance window as PEP CP404S01G11C
is installed on either the CallPilot server or the standalone Web Server.

Note 3:
PEP CP250S02L06S "CP2.5 Forward Compatibility" must be installed
on the CallPilot Server version 2.5 SU02 (CP25006SU02S) before
upgrading CallPilot Manager to version 04.04.04.03.

Note 4:
Before installing CallPilot Manager v. 04.04.04.03 (PEP CP404S01G11C) on
CallPilot Server version 2.0, 2.5, 3.0, please ensure that the previous
version of CallPilot 4.0 Manager (04.04.04.01, 04.04.04.02) is not installed
on the CallPilot Server.
If the previous version of CallPilot 4.0 Manager
(04.04.04.01, 04.04.04.02) is installed, remove it first.
After that you can start installing CallPilot Manager v. 04.04.04.03
on the CallPilot server.

Note 5:
While installing PEP CP404S01G11C on a CallPilot Server, ignore any
system warnings during the installation procedure.


Instructions for installing on the CallPilot Server:
----------------------------------------------------

1. From the CallPilot Server, disconnect all browsers currently connected
to CallPilot Manager.

2. Run the RUNME.EXE batch file included in the PEP CP404S01G11C folder.
This will stop and restart the IIS server and related services,
launch the cpmgrsetup.exe to install/upgrade CallPilot Manager,
start the registration of CallPilot Manager in DMI Viewer.

During installing/upgrading of CallPilot Manager you will be prompted
to upgrade the previous version of CallPilot Manager.
Click [OK] to proceed.

Wait for the installation to complete.

During the registration of CallPilot Manager in DMI Viewer you will
be prompted to select the PEP to be registered.
Select PEP to be registered, click [OK] to start the registration.

If the previous version of CallPilot Manager was registered in DMI,
then you will be prompted to uninstall the previous PEP.
Click [OK] to proceed.

3. Wait for the registration to complete.

4. You will be prompted that a reboot of the server is required.
Click [OK] to restart the CallPilot Server.


Instructions for installing on a standalone Web Server:
-------------------------------------------------------

1. Disconnect all browsers currently connected to CallPilot Manager.

2. Run the RUNME.EXE batch file included in the PEP CP404S01G11C folder.
This will stop and restart the IIS server and related services,
launch the cpmgrsetup.exe to install/upgrade CallPilot Manager.

During installing/upgrading of CallPilot Manager you will be prompted
to upgrade the previous version of CallPilot Manager.
Click [OK] to proceed.

3. Wait for the installation to complete.

4. You will be prompted that a reboot of the server is required.
Click [OK] to restart the Web Server.


Uninstalling the CallPilot Manager:
===================================

Uninstalling CallPilot Manager is a two step process:

1. To remove CallPilot Manager from the system:
Go to Start>Settings>Control Panel. Click Add/Remove Programs.
Select CallPilot Manager, and click Add/Remove.

2. To remove the PEP from DMI viewer:
Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance
Utility. Click Show PEPs. Select CP404S01G11C, and click Remove.

Note:
You will be prompted that a reboot of the server is required.
Click [OK] to proceed.


List of Fixes and Enhancements:
===============================
CR # / Title
Q01229054 BWCompt: Backup/Restore link on CP Manager doesn't work
Q01227401 User Restore could not retrieve user list from a stand-alone CallPilot Manager
Q01221950 AOS/Maintenance not working.


Other fixes and enhancement resolved in previous version of CallPilot Manager
-----------------------------------------------------------------------------
Q01195685 Unable to add vpim if networking and nms disabled
Q01211821 CallPilot crashed, all services down after running re-install
Q01206484 CallPilot Manager 4.0 SU01 (CP404S01G01C) is not registered in DMI on CP 2.02
Q00460625 Incorrect value in column ClientNetworkAddress of table NMomAdminJournal
Q00929931 User can not record any greetings with CallPilot Manager Player
Q01051426 Data cannot be updated.
Q01091485 Not all channels Start on start command in Channel Monitor
Q01111320 TAB key doesn't function as customer expected in the password change page
Q01121810 Can not add backup when CP Manager logins an other CP server
Q01125045 Help for Message Forwarding Rule Detail does not work.
Q01141541 Some Help buttons do not work properly
Q01157224 In Config Wizard Area Code must be defined even though it is not used
Q01157596 Receive Error 60637 creating external email server w/ LDAP blank
Q01161696 Number of the entries to display field doesn't validate the entered characters
Q01172642 Can not enable Directory Synchronization - Test function working correctly.
Q01180907 Unable to enter "-" character in ldap search base
Q01182831 Modification and changes to all Help