Call Pilot ACCESS and IVR port

[bukoljoe]

if I used the CallPilot as IVR port, do I need to define ACCESS port as well?

What is ACCESS port used for?

 

[pronei]

Access is used for Voice Segments primarily.

You would have to configure callpilot with CC access channels, build an acd group for the access channels in the pbx, and build an empty app with voice files to play across the access ports.

 

[bukoljoe]

is it necessary to configure both access and ivr port? meaning is it always configure in pair?

or can i just configure only ACCESS port (without the IVR port).

thanks

 

[smiena]

No, it is not necessary to configure both.
You can use only IVR port or only access port or both.
Access ports are mostly neccessary if you want to use
collect and analyze caller dtmf choice in Contact Center Manager script:
for example:
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT welcome_vs
COLLECT 1 DIGITS INTO menu_choice_cv INTER DIGIT TIMER 5
END VOICE SESSION

WHERE menu_choice_cv EQUALS
VALUE 1: EXECUTE menu1
VALUE 2: EXECUTE SCRIPT scriptA
DEFAULT: EXECUTE menu1
END WHERE