call pilot 100

[cjbm1]

I have a call pilot 100 that was on a CICS using the schedule for day, night and weekend greetings and had no issues at all. The customer expanded so I had to install a MICS for the additional phones. I reinstalled the call pilot so that it know used 2-digit ICM's instead of 2. Since the change the schedule will not work properly. there is no rhyme or reason to how it currently works. Sometimes I get the night greeting when it is day time and vice versa. I am told the software levels are compatible. I tried (at separate times) a different call pilot and software and a different MICS and new software and get the same results. I moved the ports. I erased the call pilot codes and reset call pilot to create new.
Running out of ideas?

 

[allworxguy]

The CP gets it's time from the system. If you are receiving caller ID and the time from carrier is wrong it might be resetting the MICS clock if the MICS is programmed to update it's time based on caller ID.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[cjbm1]

I am using non-calling line ID cards.

 

[curlycord]

-Make sure they are in fact compatible by posting your versions of both.
-Is the time on the display correct at time of issue or when troubleshooting?
-Is the time correctly set to AM or PM?
-Post a screen shot of the schedule.




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca