Call pilot 100 not honoring time table..

[randyvegas]

Okay, so this system I inherited is a CICS with a CP100 attached.

It's a small Dr's office, and all they want the VM for is for after hours "answering machine" ..

I set up Auto Attendant with the "Business Closed" pointing to a CCF tree with options as follows

1. Transfer call to Emergencey on call ( off premise number)
2. New location and bus hours (info box)
3. Leave a msg for the morning > General delivery mbox.

Pretty simple it seems, but even though I setup the office times in the Table, it doesn't seem to click over to "bus closed" at the time in the table. ???

Is there a special setting that has to be enabled to use the table rather than the operator status (manual) ?? or am I missing something.

Thanks

 

[curlycord]

For Business Closed you need to invoke it by closing the business under F982

Instead record greeting 3 as the closed greeting.
In AA/Table tell Evening to play grtg 4
Tell Evening to start at 5pm

Kapeesh?



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[allworxguy]

Make sure the clock and date on the phone are correct. Common issue is AM/PM not being correct. And the non-business time is correct again AM/PM. Also that you have set the non-business for EACH day of week.

Marv ccna

http://www.telemarv.ca

 

[cook1082]

Leave a message in the mail box and check the message envelope to see if it matches the system time. think its 77 or 7.

 

[curlycord]

Nobody mentioned but does Non-Bus kick in on its own or only via F982 as I mentioned?
I am doubting my statement but that was always the way I used to program.





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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[hawks]

curly it should play the Busness Closed with the time, the F982 let's you manually play it if your closing beforwe it is set to play.

 

[curlycord]

Ok thanks for clarification....does make sense come to think about it.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[allworxguy]

Confirming: F982 "business open = N" will force non-business greeting until you manually reopen. If left open it will follow the table and play all greetings at the specified times.

Marv ccna

http://www.telemarv.ca

 

[hawks]

randy one thing I did find out a long time ago trying to test the time the greeting played. You need to give the system a good 5 minutes to sync up when you make the change. So if your testing bus closed and it's 4pm then set it to come on at like 4:05 to 4:10. I beat myself up a few years back playing with those greetings and times.

 

[randyvegas]

Thanks all... some good intel here!..

I'm going tomorrow to do some other tasks there and I'll see if I can get it working right..

Question ? The callpilot sets it's clock to the CICS clock right ??

Thanks again all!

 

[allworxguy]

Question ? The callpilot sets it's clock to the CICS clock right ??

Right, but as stated earlier it can take some time to sync up.

Marv ccna

http://www.telemarv.ca