Call Pilot 100 died?

[stein97]

I have a Call Pilot 100 and yesterday the lights on it went very dim.

From what i am being told no one can access their Voicemail.

I am assuming the power inside the unit is failing, if I get another Call Pilot can i just swap the cards or do i have to build this from scratch?

thanks

stein97

 

[allworxguy]

try changing the power supply.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[stein97]

My local engineer tested the power supply and it showing 8 vdc.

Is there an internal power unit?


thanks

stein97

 

[curlycord]

We (all techs here) have swapped many power supplies where it appeared the existing ones worked but did not.
However dim lights is a new one to me but does sound like a mobo issue.

If you move the software card to the new unit then programming will remain however the key codes will not.
You can try and raise a case with Avaya to transfer the codes from one box to the other and ship them the old box back.
If any issues contact me through my site and I will try and assist.





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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

http://www.telcopc.ca

 

[stein97]

The engineer had to take the picture in the dark. the lights are on 1 & 2 but nothing else.

thanks

 

[allworxguy]

Like I said try a new first. Cheaper and easier than replacing the CP. I've seen many that appear good but don't have enough juice under load.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

Ok that does not look dim to me.
Replace the PS and test.



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[stein97]

Thanks,

buying one now.

 

[exsmogger]

Even if the power supply measures 8vdc doesn't mean it's supplying any current. A new power supply is the best place to start.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[stein97]

Guys,

Happy to report that the Call Pilot is back online with the new Power Supply.


Thanks everyone, you saved me a flight!


Stein97

 

[Firebird Scrambler]

Over here on this side of the pond, it's always been the power supply that is at fault. I'm glad it is working again.

Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[number1telecom]

For future reference.. If your Call Pilot does happen to die (hopefully it never does!!), you can most likely* swap over your PCMCIA card into the new Call Pilot and all programming will be held. If you have more than 10 mailboxes, you will need new keycodes though.

*I saw most likely because if you happen to have a power surge or something, the card could get fried too.

http://www.number1telecom.com