Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
call pilot 100 change fom call center to voicemail 1
- Thread starter sdhtech
- Start date
sprucegrover
Technical User
By 'new' call pilot do you mean 'new out of the box' or new to you?
If the former, fire up the unit, and use F983 from a programming set. Default password is 266344, and follow the prompts choosing Voice MAil as the interface.
If the CP has already been in use as a CC instead of VM, re-install the software (F985 - '9' - password reinstall) and start over at the beginning with F983
If the former, fire up the unit, and use F983 from a programming set. Default password is 266344, and follow the prompts choosing Voice MAil as the interface.
If the CP has already been in use as a CC instead of VM, re-install the software (F985 - '9' - password reinstall) and start over at the beginning with F983
-
1
- #3
senk1s, That is what I think too, but must admit that I have never been in that trap because of all the warnings about it, and having to call ITAS to get mailboxes back.
sprucegrover, have you been successful at getting mailboxes back from a CC Call Pilot?
MarvO said it
sprucegrover, have you been successful at getting mailboxes back from a CC Call Pilot?
MarvO said it
The only way I know to get it back to voicemail is to add more voicemail seat licenses(keycode).
Brian Cox
Brian Cox
- Thread starter
- #6
- Thread starter
- #7
sprucegrover
Technical User
My apologies for the initial foulup on my first post.
I don't know if the scenarios are different in the US and Canada, but up north the CP100 has no call centre option, only the CP150.
As for the CC or VM startup, I had a CP150 that was initialized as a VM (by default). It had the normal 20 mailboxes, basic CC and 2 messaging seats. I used a serial connection and interrupted the boot, and selected the Modify option. When I got to...
CALLPILOT BOOTLOADER PARAMETERS:
Do you want to modify CallPilot's Parameters? [Y].
Do you want to change CallPilot's Startup Mode? [N] y
all the rest of the prompts were default answers and then the prompt
(M)odify any of this or (C)ontinue? [M] c
The CP150 then finished booting. Using the browser to install a pop-up advises that you are installing the CC application. Going thru all of the fields in the main menu, there is no indication that the CP is VM or CC except when you create a mailbox. That is where you see the CC prompts. I did the same procedure again and it remained as a CC. System configuration still showed 20 mailboxes, basic CC and 2 messaging seats.
There has to be a way without sending the box away. When I find out more, I'll post
I don't know if the scenarios are different in the US and Canada, but up north the CP100 has no call centre option, only the CP150.
As for the CC or VM startup, I had a CP150 that was initialized as a VM (by default). It had the normal 20 mailboxes, basic CC and 2 messaging seats. I used a serial connection and interrupted the boot, and selected the Modify option. When I got to...
CALLPILOT BOOTLOADER PARAMETERS:
Do you want to modify CallPilot's Parameters? [Y].
Do you want to change CallPilot's Startup Mode? [N] y
all the rest of the prompts were default answers and then the prompt
(M)odify any of this or (C)ontinue? [M] c
The CP150 then finished booting. Using the browser to install a pop-up advises that you are installing the CC application. Going thru all of the fields in the main menu, there is no indication that the CP is VM or CC except when you create a mailbox. That is where you see the CC prompts. I did the same procedure again and it remained as a CC. System configuration still showed 20 mailboxes, basic CC and 2 messaging seats.
There has to be a way without sending the box away. When I find out more, I'll post
A CP150 can be both, but the CP100 can't without ne keycodes. The CP150 comes with Call Center keycode sheet so you can startup as VM and add CC. I read it was not advisable to startup as CC because there is no easy way to go back. I bet a capacitor short will fix it (like the Flash), but wouldn't advise it.
sprucegrover
Technical User
Don't be shortin' no capacitors quite yet. There is an easy but not quite painless way to start over. Not quite painless because it requires defaulting the CP150. Format the flash card in the PCMCIA slot of your laptop, and use the 1.5 or 2.0 zip upgrade file to re-write the flash card with a new operating system.
I did this in the lab, restarted the CP150, and behold...a VM...and good as new!!!
I did this in the lab, restarted the CP150, and behold...a VM...and good as new!!!
sprucegrover
Technical User
The laptop was an IBM 390 Stinkpad running Win98, but also have done it with a Dell Latitude 600 with Win2000 Pro.
The flash card is recognized as a removable drive when inserted in the PCMCIA slot, and formats just like a floppy. Then the zip file is extracted to the formatted card
I have also used this to upgrade troublesome older R1.5 Call Pilots to 2.0. There is a zip file to upgrade the 1.5's but may as well go to the latest version
The flash card is recognized as a removable drive when inserted in the PCMCIA slot, and formats just like a floppy. Then the zip file is extracted to the formatted card
I have also used this to upgrade troublesome older R1.5 Call Pilots to 2.0. There is a zip file to upgrade the 1.5's but may as well go to the latest version
- Status
Similar threads
- Locked
- Question
