I'm new at setting up the call pilot, i have the book and the disk but it's not comming together for me.
All i need it to do is have the AA answere all calls from 500pm till 800 am, i need a single digit menu that will transfer callers directly to the mailboxes, i recorded a greeting in table 1, recorded the single digit menu in ccr table 1 and set up paths 1-6 for the mailboxes and assigned ccr tree 1 to table 1. I'm not sure if any of this is right?
also confused about the morning, aftr=ernoon and evening times because I only want AA to answere after hours and on weekends?
sorry to ramble on but Im really frustrated at this point.
Any help appreciated
All i need it to do is have the AA answere all calls from 500pm till 800 am, i need a single digit menu that will transfer callers directly to the mailboxes, i recorded a greeting in table 1, recorded the single digit menu in ccr table 1 and set up paths 1-6 for the mailboxes and assigned ccr tree 1 to table 1. I'm not sure if any of this is right?
also confused about the morning, aftr=ernoon and evening times because I only want AA to answere after hours and on weekends?
sorry to ramble on but Im really frustrated at this point.
Any help appreciated