Call Pickup

[murrayafc]

Hello

I have a issue with call pickup after a upgade of the switch.

We recently upgrade the switch to v5.0.26 it an ip office 500 to enable the use of a 1616 phone.

Now the issue that has arisen is as follows

A call comes in and rings on a users phone, Now other users have this user setup on there EU24, before they could just press the button to anwser the call, since the upgrade they are having to press the button then the line button to anwser the call.

Any Ideas ??

Thanks

 

[jas0nh]

check the shortcode that the feature is dialling they add new ones i each release as far as i know

 

[murrayafc]

The button an the extra key field is programmed as a user button, then the users extension is selected from the drop down list. Before other users could press the button to pick up somebodys phone but now they have to press the users button then the line button?

 

[tlpeter]

Did the phones upgrade?
What version was the ipo on before the upgrade?


BAZINGA!

I'm not insane, my mother had me tested!

 

[murrayafc]

It was running 4.2 before the upgrade. Im not sure if the phones were upgraded Do the phones not take the new config files from the new install or do they need upgraded seprately.? Thanks

 

[tlpeter]

You need to have a file server enabled for upgrading these phones.


BAZINGA!

I'm not insane, my mother had me tested!

 

[montyzummer]

You will also need to put this source number under any users with a 16** series handset to allow transfer of calls to be one press of the user key, this also afftects other one touch features ,so always best to add it if you have not already,,,Enable_OTT

APSS (SME)
ACSS (SME)

 

[DMilden]

What's new in release 5.0:

Appearance Buttons

· Bridged Appearance / Call Covering Appearance Ring
For each user, IP Office 5 allows the selection of either normal ringing, a single abbreviated ring or no ringing when a call alerts on any of their call coverage appearance and bridged appearance buttons. The choice is selected through the Coverage Ring setting (User | Telephony | Multi-line Options). This is in addition to the existing per button settings for immediate, delayed or no ring.

· Bridged Appearance / Call Coverage Appearance Lamp
On 1400 Series and 1600 Series phones and BM32 button modules, the button lamp flash type for external calls can be selected. This is done using the Visually Differentiate External Call setting (System | Telephony | Telephony). When selected, a slow flash (500ms on / 20ms off) is used for external calls. When off and for internal calls the normal flash is used (500ms on / 500ms off).

· Line Appearances
IP Office 5 allows line appearance buttons to be placed before call appearances. The user still requires at least one call appearance button. This configuration is only supported for users using 1600 Series phones. When configured in this way, idle line preference will select the first free line appearance before the first free call appearance.


Sounds to me like you are looking for Bridged Appearance buttons instead of user buttons.

 

[kwing112000]

MurrayAFC you are correct the operation of this button has changed. it used to be you pressed it and it would answer. now when you press it your display shows the called ID and give you the option to answer it. there is now way around it that i know of.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

No, User buttons are the correct way to do this plus it was working before the upgrade, the handsets just need to be on the correct firmware

 

[IPGuru]

DSS status

DSS Status: Default = Off
This setting affects Avaya display phones with programmable buttons. It controls whether pressing a DSS key set to another user who has a call ringing will display details of the caller. When off, no caller information is displayed.

when enabled it will show you the details of who is calling, pressing a 2nd time answers the call.


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