call pickup in multicall environment

[Mitelpassion]

hi,

am trying to get a call pickup to work on a phone that has multicalls programmed. from experience this is not possible.

scenario ext 1000 rings (and has another multicall 1000). the phone is answered. someone else dials 1000. the seconds appearance rings but a colleague would like to take the call with call pickup. would this work with directed call pickup?

has anything changed? any ideas on how to achieve this. Admittedly haven't tried it again since late release 7 or so.

 

[mitelmania]

Somewhere in release 8, mitel added LED functionality to the pickup key you can program on a spare line key which will only flash when there is a call available for you to pick up within your group, it may be worth having a play around with that.

 

[kwbMitel]

You can only use the pickup function against the prime line of a phone. This has always been the case.

You might try using a ringing DSS key against the Prime. It also functions as a pickup and might not be so particular.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

kwbmitel,

thanks for confirming this.

a ringing/flashing BLF/DSS for a particular set will only apply to sets that have multicalls configured and DSS/BLF busy option in options assignment set to no right?
if this is set to yes, then the DSS lamp will light up when one of the multicalls are busy....?? when the next call comes in.....hmmm will have to test this I guess.

thanks for the input.
surely this is a case for a DCR? don't you guys get asked for this feature often?

 

[kwbMitel]

I don't thing the system option would apply to this application. It just determines whether the prime or anykey on the phone generates a busy lamp.

the question is whether the DSS will detect the ringing on a non-prime multicall. I think yes as the DSS key uses MiTai signalling.

If I worked for Mitel I would make many improvements. I've tried the DCR path and it doesn't work for me.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

thanks for the input, I'll try this out.

 

[Mitel999]

Hi Mitelpassion

I think this is what you are trying to achieve I've got some thing likes this configured on one of my systems

Phone A has 1000 as a multicall key

Phone B has 1000 as multicall key

Then create a hunt group 1001 and add the multicall key to the group

Then create a key on the Phone C as CDE speed call that uses call pick up direct feature (for example **61001) this then picks up the ringing multicall key

it worked for me


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Eighty percent of success is showing up

 

[Mitelpassion]

thanks Mitelmaintel I'll give this a whack too...

 

[kwbMitel]

I can confirm that MitelMaintel's solution works.

I found that solution years ago out of necessity and forgot completely about it. As soon as I read it, I remembered.

In my case they were Non-Prime keylines simulating incoming calls to a switchboard. They were already in the huntgroup so it wasn't such a leap to use the directed pickup from Hunt group.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

cheers for that. I'll try it out!