depends on what type phone you have.
analog phone:
1. hit switch-hook (puts caller on soft hold, caller hears music if you have it)
2. you hear dial-tone, dial number to transfer or conference to, ring, answer, announce call.
3. hit switch-hook again to conference or transfer, then hangup or stay on call.
non-analog phone:
1. hit transfer button (puts caller on soft hold, music heard if you have it)
2. you hear dial-tone, dial number to transfer to, ring, answer, announce call.
If this is a call-appearance or bridged appearance and hitting transfer does
not give you dial-tone and seize a different call-appearance or bridged appearance, you may have to select one.
(dependent on the way your phone is programmed)
3. hit transfer again, then hangup.
or
1. hit conference button (puts caller on soft hold, caller hears music if you have it)
2. you hear dial-tone, dial number to conference to, ring, answer, announce call
If this is a call-appearance or bridged appearance and hitting transfer does
not give you dial-tone and seize a different call-appearance or bridged appearance, you may have to select one.
(dependent on the way your phone is programmed)
3. hit conference button again, remain on call, or hang up.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting