Call Parking

[jgonzalez77]

Hi Guys,
this one may seem easy for you, so please indulge me

i've never used call parking, but now see that it can be useful. As I understand it, the short codes are *37 for parking and *38 for unparking.

Do I have to program a button for call parking or can the user type *37 to park? Also, if they can type *37, do they have to specify the park slot? And if so, is that *37*N#?
If I program a button, do I simply enter *37, or do I have to program *37*?
And likewise for unparking?

Finally, on the partner systems we can page across all phones, is there a quick way to do so on the ip 500?

Thanks!

 

[Westi]

the easier way to park is to create a call park button on the phones and put into the action data field 101 (or any number you find suitable but it has to be the same at every phone)then when you have the call just press the button and it will blink and also blink on any other phone wiht that button.
Paging needs a huntgroup, create a new huntgroup collective and then make a shortcode *22 is one of my favourites
Feature is dial paging and number is the group number you just created.
DONE

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[jgonzalez77]

Thanks.

For parking, if I select 101, does that mean that i can only park one call at a time, or is 101 a group, of sorts? My only concern is that once they start using call parking, they may use it a lot and the potential to park multiple calls exists.

Also, if I use 101, does that mean that if I program an UnPark button (do I have to program an UnPark button?) do I have to use 101 also?

Thanks!

 

[jgonzalez77]

one more thing On the paging issue, you said paging needs a hunt group. I already have a huntgroup, collective, called Main. Everybody belongs to that huntgroup. Couldn't I just use that one? Or do I have to create a seperate one?

 

[Westi]

You can use a separate huntgroup or an existing one actually.
Call Park you can use with the number in the action data field only for one call, if you leave the field open then whoever parks the call presses numbers to park calls into different zones then do a unpark call (*38*N#) and dial the same number and you have the call back.
If you need more then one park zone then you can also just create more hten one park button with a number in the action data, by far more convenient for the users as long as they have enough buttons to use.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

i have one client that uses park rather than transferring all the time, they have an office of around 40 employees, and they have three dedicated park slots which is plenty for them, it takes up three buttons on the handsets but it works very well.

another option is phone manager, it has 4 parks slots and you can renumber them so that calls for "important" people arent visible on other employees phone managers, and the receptionist can tag the calls so it is clear who they are for. then the user just clicks on the park bay and picks up the phone.

Never argue with an idiot. bystanders won't be able to tell the difference.