call park 5

[jean1]

thread940-1599559
I want to set up my short code to make it easier to pick up a parked call cause *38*(the extension plus 0/1/2)# is way to much for someone to remember.

I have tried to build a short code of *72/Dial/N Just learning this product.

 

[kholladay]

Increasingly this place makes me feel like i don't know what I am doing. If I cannot properly detail somthing as simple as a park button I wonder if I should even keep going.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

This place is now flooded with end users for some reason

http://www.ipoffice.tel

 

[biv343]

Kyle, you have the patience of a saint.

 

[kholladay]

I suppose we have all been there. When taking up anything new for the first time I know I've asked questions that I look back at later and think to myself..."was I really that dim?".

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[jean1]

Thanks for your help. The light bulb came on early this morning Yes the patience you have is amazing. Thanks Again

 

[kholladay]

See!!! You feel dim then the light comes on and now you have the answer.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[biv343]

I've been there myself, more times than I care to admit. I don't know if the OP came from the Nortel world or not, but park in the Nortel systems still seems more logical to me. I blame that on over a decade of working on Nortel products. I can see benefits to both systems once the bulb came on for me with IPO and their parking logic.

 

[amriddle01]

A single button press to park and single press to unpark and system wide visibility of that parked call, much better than the Nortel way, the ex Nortel folk I have retrained all agreed

http://www.ipoffice.tel

 

[biv343]

System wide visibility is definitely a plus. Its just a different mindset. Nortel made it easy to 'park it and forget it' as the call floated in the vapor waiting for someone to pick it up. I've had a few customers I moved over from a BCM or Norstar and the first day or so was rough, then they get the hang of it.