call park to a button 1

[foxdenprod]

Is there a way for a receptionist to park or camp a call to a button on his/her phone so if the call rings back she will know who is ringing back? This is a grocery store setting so the people recieving the calls are pretty much never standing at thier phone.

Any thoughts would be helpfull. Thanks

Matt

 

[jerryreeve]

On rel 6.1 there are teh MCDN buttons for this.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[jerryreeve]

I was wrong it is SWCA on rel 6.0

had a memory glitch

JerryReeve
Communications Systems Int'l
com-sys.com

 

[mroberts]

Yep, you got. SWCA on both 6.0 and 6.1

System Wide Call Appearances. What this does is give extensions that do not have line appearances a way of putting calls on hold where others can see it and pick it up. Basically you are parking a call on a button. You can assign up to 16 SWCA Keys to each telephone in a group by doing a Feature * 3 + one of the 16 available codes.
Feature * 520 – Feature * 535.


MRoberts

http://www.a1teletronics.com

 

[jerryreeve]

With the only customer that was looking for this I assigned 4 keys on each receptionist phone starting from F*521 thru F524 (it made more numbering sence to them starting with a series ending in a 1 rather than have the first key end in a 0; not programmers or engineers there) then a PA announcement caused the paged party to go to the closest phone and dial the code for the call.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[foxdenprod]

Thanks for your help. That is exactly what i was looking for.

Matt

 

[aragon]

Jerry?

In SWCA can you announce the parked calls and pick up using intercom 521 etc... as you would a parked call?
I assumed these features had to be programmed to keys.

David Brillert

http://www.williamsglobal.com

 

[jerryreeve]

I don't remember if there was a page option out of SWCA, (We programmed a F630 button for that) but you can park and pickup the calls by dialing feature * 5 2 1. didn't have to have a key on every phone. Training the poor sap with an analog cordless phone though was a bit more time consuming.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[aragon]

Thanks Jerry this is good to know.
Cudos

David Brillert

http://www.williamsglobal.com