Call Park / requires 2 buttons to pickup 1

[rgunther]

Hey guys - so since upgrading from 9.0 to R10.1- now when retrieving a parked call, users are having to press the call Park button twice (once for call park details, then again to connect) in order to pickup a parked call. While this isn't a huge deal, some users are complaining that they never had to do it before the upgrade. Does anyone know of a way to change it so you only have to press the call park button once to retrieve a parked call? This would be for buttons that are already assigned a call park spot/number (action data).

 

[teletechman]

Pu tthis in the no user source number.
TUI:NO_SINGLE_PARK_INSPECT
Mike

 

[budbyrd]

Put...
TUI:NO_SINGLE_PARK_INSPECT
in the NoUser source code

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Westi]

OR
you could put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber setting

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[teletechman]

That's what I was thinking

 

[derfloh]

I guess... Since I never use parking... Disabling DSS status under system - telephony should bring the same result but will also have an impact on call pickup with user buttons.

 

[budbyrd]

They mucked up the DSS status in R10 and beyond for the park pick up operation.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[rgunther]

I think I'm going to put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber setting

Thanks everyone

 

[pated66]

I just put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber setting & it works great!!

 

[Pepp77]

I just tell the customer that is the way it is and explain the reasoning behind it and they soon realise 2 presses is better

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