Call Park Problems

[nsi1]

I'm having what seems to be 2 different issues with call park on our Magix r4.

1) Sales is complaining that when they park a call and there are other calls coming in that they can not pick up the ringing call after they have completed the park.
(The sales phones are in a calling group set to group ring and have at least 4 SA buttons available, using 4412 sets)

2) One management user complains that he is losing calls. He places a call on park, hangs up, pages the desired person, giving the trunk number, then hangs up. The call receiver trys to do a pick-up on that trunk, but gets a busy signal. The originator tries to pick the call at his phone but it is gone. The problem is, I believe, intermittent

Any thought on how to address these issues?

Thanks in advance
JB

 

[tdaugirdas]

How is the call being parked?? Normally they would park the call by transfering the call to their own extention. To pick it up - the person would pickup the parked call at that extention number - not by picking up a line number.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[nsi1]

Thanks for the reply Tom, We have Call Park & Call Pick-up buttons setup on each phone. The reason agents use the line number is that they may have more than one call come in that they need to park and all-page a receiver for, so picking one up at an extension often results in the intended recipient getting the wrong call.

JB