Call park not working?

[rollymaster]

Hello,

Is there a way to call park with IPOCC agent? Always get a 'rejected call' when trying to park call..

Thanks

 

[janni78]

This is described in the Avaya IP Office Contact Center Reference Configuration under Topic call best practices

Call park
In the UI, transfer the call you want to park into a special topic. This way, IP Office Contact Center objects, such as the original topic and call tags, will not be lost.

"Trying is the first step to failure..." - Homer

 

[OmegaNZL]

Calls that are transferred to non-agents also can't be parked. You can fix this by adding a NoUser Source Number of ACCS_FEATUREMASK=00000005