The issue I am having is that when a user uses the call park and page feature, the call is parked and then the paging comes across the speakers of our handsets. This is no doubt functioning how it is designed, but for whatever reason a lot of the employees here hate the handset paging, so we removed the handset paging button that our installer set us up with. We also have overhead speakers throughout the offices and warehouse that are used for paging. I can't seem to find a shortcode that is for the call park and page. I was trying to find it and maybe alter the destination of the call park and page to the extension that pages our overhead units. Is this possible? I am starting to think that that park and page feature is hardcoded somehow.
PS I know that I can simply add a park button and a page button to get the desired result, but I was wondering if I could alter the park and page destination mostly because one particular user seems to have trouble operating the phones and this results in them diving deep into menus using items that other users don't. Frankly, I did not think our users had the ability to page the handsets anymore (without directly dialing the shortcode) until yesterday when she paged them. Unfortunately she doesn't even know how she did it, or at least is having trouble communicating it to me.
PS I know that I can simply add a park button and a page button to get the desired result, but I was wondering if I could alter the park and page destination mostly because one particular user seems to have trouble operating the phones and this results in them diving deep into menus using items that other users don't. Frankly, I did not think our users had the ability to page the handsets anymore (without directly dialing the shortcode) until yesterday when she paged them. Unfortunately she doesn't even know how she did it, or at least is having trouble communicating it to me.