Call not rolling to 2nd line ???

[saphiamond]

So i've been swapping extensions through programing for a while, using this method:

LD 20
REQ CHG
TYPE 2616
TN XX XX
ECHG YES
KEY 0 SCR xxxxx (ext

Just recently I realized that there are two lines on all these phones at the remote site and I've only been swapping the first line. So I recently swapped KEY 1 in addition to KEY 0....But now I am told by IT onsite that when they are on line 1 and they get a call it does NOT go to line to, it just goes straight to Voicmail....How can I resolve this?

Please help!

Heres the TN in question:

DN 19444
CPND
NAME Guanglu Wang
XPLN 16
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 039 0 00 12 KEY 00 H MARP DES 2CE770 4 MAY 2007
(2616)
TN 039 0 00 12 KEY 01 H DES 2CE770 4 MAY 2007
(2616)

The long version:

DES 2CE770
TN 039 0 00 12
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 19515
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD AS
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 19515
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 19444 0 MARP
CPND
NAME Guanglu Wang
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCR 19444 0
CPND
NAME Guanglu Wang
XPLN 16
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 SCC 0241
05 CFW 5 19515
06 MWK 19515
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 PRK
14 DSP
15
DATE 4 MAY 2007

 

[T1PSTN]

Both key 00 and 01 will get the same call... They're SCR for the same DN. Change key 01 to a different DN than the one on key 00.


--T1PSTN

 

[marc3lo]

You can change Key 1 to a diferent DN number or change key 0 and key 1 to MCR 19444 this way the second call will ring on the phone

 

[LeeMcCauslin]

Also, use a non-DID number for the key 1.

 

[acewarlock]

You can't get more than 1 call at a time if both KEYs have the same SCR DN, they will both be busy with the first call. either give the KEY 1 a different DN and LHK 1 or make both KEYs MCR 19444, that way once you answer the first call it leaves the KEY 1 available to receive a 2nd call.

SCR single call (1 call at a time)
MCR Multi Call (Each apperence can receive a call)