Main number with Coverage Path 22, point 1 = a VDN with vector(84) that includes announcement and 'collect digits' to be directed to individual extensions
Collecting the digits works and sends to the proper extension, but never goes to the user's voicemail
Being relatively new to Avaya CM, am I not understanding (obviously) the call flow or Coverage path function?
CALL VECTOR
Number: 84 Name: Veterans_5891
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 11 if holiday in table 3
02 goto step 11 if time-of-day is all 17:00 to all 08:00
03 goto step 11 if time-of-day is fri 17:00 to mon 08:00
04 collect 1 digits after announcement 3952 for none
05 route-to number 5892 cov y if digit = 1
06 route-to number 5848 cov y if digit = 2
07 route-to number 5849 cov y if digit = 3
08 route-to number 5140 cov y if digit = 4
09 route-to number 5414 cov y if digit = 5
Collecting the digits works and sends to the proper extension, but never goes to the user's voicemail
Being relatively new to Avaya CM, am I not understanding (obviously) the call flow or Coverage path function?
CALL VECTOR
Number: 84 Name: Veterans_5891
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 11 if holiday in table 3
02 goto step 11 if time-of-day is all 17:00 to all 08:00
03 goto step 11 if time-of-day is fri 17:00 to mon 08:00
04 collect 1 digits after announcement 3952 for none
05 route-to number 5892 cov y if digit = 1
06 route-to number 5848 cov y if digit = 2
07 route-to number 5849 cov y if digit = 3
08 route-to number 5140 cov y if digit = 4
09 route-to number 5414 cov y if digit = 5