Call monitoring

[CraigDavies]

We have configured call monitoring for one extension on our 3300 controller for one user to listen in on other calls. This user can listen in on the majority of extensions, however there are two extensions that she can't listen in on. the two extensions in question are in the same COS/COR as extensions that can be monitored.
Any help or advise appreciated.

Craig

 

[LoopyLou]

How are you doing the monitoring? Is it the silent monitor feature or are you using something third party? Any difference in the type of phones you are monitoring? The phones IP or DNIC? Are the on different VLAN's?

Please provide the software load and controller type.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[CraigDavies]

The controller is a 3300 CXi, active software load is 10.2.2.15 and the handsets are 5312. we are using the ACD silent monitor function and all are on the same VLAN.
All users are in the same group, the group consists of 11 users, all with the same CoS and CoR. Can monitor all but 2 of the users calls. When trying to monitor the 2 users who cannot be monitored, the display just shows Waiting, the users are on a call at the time.

 

[Waldosworld]

If you swap a working set and non-working set (do not change any programming) does the issue follow the set?
If not, check your L2 port settings.

 

[kwbMitel]

Are those users talking on a line other than the prime line?

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