Call Monitoring

[twbower]

I have been asked by several managers how they can see who is logged into the hunt group for their department. The option of creating logins and security for the pbx is not the solution that is desired. If you can display the number of calls queued and the time of the queue, it would see their should be a way to display how many members are logged into the queue, on a display phone with a feature button. Is this an fea?

G3v12

Regards,

 

[Zen216]

you can see how many calls are in a queue and longest time with a button on the phone... but I do not think you can see how many agents are logged in...
Very easy though in CMS, if you have it...
We aslo use Symon here, and have a desktop wallboard running, so all agents have the stats on their computer...
# logged in, on avail, on aux, on a call, number of calls n queue, longest call waiting, and service level...

 

[nohuhu]

twbower,

the answer to your question is vu-display button. use existing vu-display formats or create your custom ones to provide supervisors with information they need.