Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call Monitoring at Multiple Levels

Status
Not open for further replies.

underthebus

Technical User
May 15, 2013
23
US
I have a customer that has 5 levels of management. He wishes to have the manager in the lowest level of management (level 5) to monitor calls at level 5. the manager at level 4 should be able to monitor calls at level 4 and 5. The manager at level 3 should be able to monitor calls at level 3, 4, and 5. Basically, the lower levels of management should not be able to monitor calls of those in the higher level.Is this possible? If so, how is it achieved? what licenses are required?

Thanks in advance.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top