kungfumstr
Vendor
I have a receptionist that has the Operator Call Manager and assigned to the Workgroup to answer the main #. At night she changes the workgroup schedule to Off hours and the next morning the drop down list to change it back to On hours is not available. When logging into SD it shows that the agents are logged in. The only way to change it back to On hours is (1) log into the vm box and update the on hours schedule or (2) log the agents out in SD and then log them back into the WG.
Has anyone run into this issue? by the way they are using windows7
Has anyone run into this issue? by the way they are using windows7