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Call logs
- Thread starter DavidA
- Start date
dryaquaman
Vendor
You can read the SMDR logs. This is historical and not real time.
In maintenance command enter:
logs re smdr newest 10000 match <extn here>
Dry Aquaman
In maintenance command enter:
logs re smdr newest 10000 match <extn here>
Dry Aquaman
- Thread starter
- #3
- Thread starter
- #4
- Thread starter
- #6
KwbMitel,
Which option should I be looking for?
Everything on the form it seems OK, the only options that I can think it needs to be change is:
Standardized Network OLI
Standardized Call ID Format
Both are currently set to No.
Other then that the report incoming calls is set to yes.
Thank you.
-David.
Which option should I be looking for?
Everything on the form it seems OK, the only options that I can think it needs to be change is:
Standardized Network OLI
Standardized Call ID Format
Both are currently set to No.
Other then that the report incoming calls is set to yes.
Thank you.
-David.
- Thread starter
- #7
Ok, Sorry, I think I may have mis-read your post @ 27 Sep 11 17:53.
What I am reading now is that you are able to see incoming calls to the Extension but you do not see the Caller ID of the caller.
ANI and DNIS numbers can be up to 10 digits in length, and are recorded for incoming calls on ANI/DNIS trunks.
COS option ANI/DNIS reporting must be enabled
**********************************************
What's most important is that you realise ... There is no spoon.
What I am reading now is that you are able to see incoming calls to the Extension but you do not see the Caller ID of the caller.
ANI and DNIS numbers can be up to 10 digits in length, and are recorded for incoming calls on ANI/DNIS trunks.
COS option ANI/DNIS reporting must be enabled
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #9
When I run the report I can see the incoming calls but in a weird format, like trunk numbers and some other number. What we would like to see is the actual number or Caller ID.
I have checked the ANI and DNIS option on the COS, it was OFF. I just enabled it, I will re test see if we can see the actual number now.
Thank you.
I have checked the ANI and DNIS option on the COS, it was OFF. I just enabled it, I will re test see if we can see the actual number now.
Thank you.
Post an example of your "Weird Format"
use tags at beginning and end to format the text properly.
Start with the Tag [ignore][tt][/ignore]
Then paste the text
Then end with the Tag [ignore][/tt][/ignore]
e.g.
1 22 333 4
11 222 3 444
111 2 33 44
becomes
[tt]
1 22 333 4
11 222 3 444
111 2 33 44
[/tt]
Believe it or not, other than the tags, the 2 examples above look identical before posting.
**********************************************
What's most important is that you realise ... There is no spoon.
use tags at beginning and end to format the text properly.
Start with the Tag [ignore][tt][/ignore]
Then paste the text
Then end with the Tag [ignore][/tt][/ignore]
e.g.
1 22 333 4
11 222 3 444
111 2 33 44
becomes
[tt]
1 22 333 4
11 222 3 444
111 2 33 44
[/tt]
Believe it or not, other than the tags, the 2 examples above look identical before posting.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #11
This is what I got:
[tt]
09/28 10:26:57 0000:00:08 176 **** 361 I 361
001
09/28 09:43:10 0000:00:05 T34 0006 361 361
001 T134 361 S001546
2 A
09/28 09:21:22 0000:00:41 176 0002 361 I 361
001
09/28 09:07:23 0000:01:54 361 5414195025 A T15
001 1361 U001014
[/tt]
The first line is an internal call I received from an extension. You can see the extension number was 176.
The second line is an external call made from my cell phone to my DID which is coming to my extension 361, when I called I can see the correct Caller ID on my phone but not on this report.
The last line is an external called I made from my phone, here you can see the number I dialed.
What we would like to see is the incoming caller ID. Is anything else we are missing, some setting?
Thank you again.
[tt]
09/28 10:26:57 0000:00:08 176 **** 361 I 361
001
09/28 09:43:10 0000:00:05 T34 0006 361 361
001 T134 361 S001546
2 A
09/28 09:21:22 0000:00:41 176 0002 361 I 361
001
09/28 09:07:23 0000:01:54 361 5414195025 A T15
001 1361 U001014
[/tt]
The first line is an internal call I received from an extension. You can see the extension number was 176.
The second line is an external call made from my cell phone to my DID which is coming to my extension 361, when I called I can see the correct Caller ID on my phone but not on this report.
The last line is an external called I made from my phone, here you can see the number I dialed.
What we would like to see is the incoming caller ID. Is anything else we are missing, some setting?
Thank you again.
I'm not sure, this is not something I typically scrutinize. It looks more like you might have something enabled that shouldn't be.
According to the help docs.
When "ANI/DNIS/ISDN/CLASS Number Delivery Reporting" is enabled in the SMDR Options form, the SMDR record is extended to 112 characters.
[tt]
0 1 2 3 4 5 6 7 8 9 10 11
1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012
zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii___aaaaaaaaaa_dddddddddd[/tt]
Char 92-101 = ANI
Char 103-112 = DNIS
I can't quite tell but your record looks to be in Excess of 112 characters. This leads me to believe you have options enabled that provide different information that does not include ANI/DNIS.
Specifically
When "Standardized Network OLI" is enabled in the SMDR Options form, the SMDR record is extended to 131 characters:
[tt]zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii___aaaaaaaaaa_dddddddddd_psssccccs_pssscccc[/tt]
I think you may have too many things turned on in SMDR and some options being mutually exlusive are preventing the data you wish.
Here is an example of what I typically turn on. (Sorry it looks like c**p. Blame Excel
[tt]
DASS II - Call Charge Information Provided No
Extended Digit Length No
MCD - Report Transfers No
Network Format No
Report Account Codes No
Report Incoming Calls Yes
Report Internal Calls No
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station Yes
SMDR Record Transfer Yes
System Identification
Time Change Reporting No
Twenty-four Hour Time Reporting No
ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls No
Extended Time To Answer No
SMDR File Transfer No
Standardized Network OLI No
Standardized Call ID Format No
Suite Services Reporting No
Report Internal Unanswered Calls No
SMDR Extended Reporting Level 1 No
Report Attendant Name No
Account Code Reporting for Internal Calls No
Tag Call Reporting Yes
Tag Call Identifier ###***###
Path Reporting for Internal ACD2 Calls No
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 No
Two B-Channel Transfer Reporting No
External Hot Desk User Reporting No
Location Information Reporting No
[/tt]
**********************************************
What's most important is that you realise ... There is no spoon.
According to the help docs.
When "ANI/DNIS/ISDN/CLASS Number Delivery Reporting" is enabled in the SMDR Options form, the SMDR record is extended to 112 characters.
[tt]
0 1 2 3 4 5 6 7 8 9 10 11
1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012
zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii___aaaaaaaaaa_dddddddddd[/tt]
Char 92-101 = ANI
Char 103-112 = DNIS
I can't quite tell but your record looks to be in Excess of 112 characters. This leads me to believe you have options enabled that provide different information that does not include ANI/DNIS.
Specifically
When "Standardized Network OLI" is enabled in the SMDR Options form, the SMDR record is extended to 131 characters:
[tt]zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii___aaaaaaaaaa_dddddddddd_psssccccs_pssscccc[/tt]
I think you may have too many things turned on in SMDR and some options being mutually exlusive are preventing the data you wish.
Here is an example of what I typically turn on. (Sorry it looks like c**p. Blame Excel
[tt]
DASS II - Call Charge Information Provided No
Extended Digit Length No
MCD - Report Transfers No
Network Format No
Report Account Codes No
Report Incoming Calls Yes
Report Internal Calls No
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station Yes
SMDR Record Transfer Yes
System Identification
Time Change Reporting No
Twenty-four Hour Time Reporting No
ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls No
Extended Time To Answer No
SMDR File Transfer No
Standardized Network OLI No
Standardized Call ID Format No
Suite Services Reporting No
Report Internal Unanswered Calls No
SMDR Extended Reporting Level 1 No
Report Attendant Name No
Account Code Reporting for Internal Calls No
Tag Call Reporting Yes
Tag Call Identifier ###***###
Path Reporting for Internal ACD2 Calls No
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 No
Two B-Channel Transfer Reporting No
External Hot Desk User Reporting No
Location Information Reporting No
[/tt]
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #13
braindead2
Technical User
As per your previous question
""What we would like to see is the incoming caller ID. Is anything else we are missing, some setting?""
Do you have CLIP enabled from your network provider. If you dont the network provider will not send the CLI of the calling person, and from your smdr logs it doesn't look like you have!
""What we would like to see is the incoming caller ID. Is anything else we are missing, some setting?""
Do you have CLIP enabled from your network provider. If you dont the network provider will not send the CLI of the calling person, and from your smdr logs it doesn't look like you have!
dryaquaman
Vendor
Can you verify what type of trunks you are using?
If you're using CO trunks then verify the trunks are connected to embedded ports or ASU. Then verify that the trunks COS has ANI delivery turned on.
From your SMDR record it doesn't appear that you are receiving Caller ID. If you're using CO trunks then you can put your Butt set on the line, call in and you should hear a brief burst of data between the 1st and second ring. If not, contact your carrier.
If you're using PRI, go to the maintenance prompts and enter
CCS Trace en cont
Then call in. You'll see a bunch of data coming in. One of the records should show your Caller ID. Do this from your cell so you can easily pick out the number you called from. If you don't see your cell, contact your carrier.
Dry Aquaman
BTW: to turn off the traces enter 'ccs trace dis'
If you're using CO trunks then verify the trunks are connected to embedded ports or ASU. Then verify that the trunks COS has ANI delivery turned on.
From your SMDR record it doesn't appear that you are receiving Caller ID. If you're using CO trunks then you can put your Butt set on the line, call in and you should hear a brief burst of data between the 1st and second ring. If not, contact your carrier.
If you're using PRI, go to the maintenance prompts and enter
CCS Trace en cont
Then call in. You'll see a bunch of data coming in. One of the records should show your Caller ID. Do this from your cell so you can easily pick out the number you called from. If you don't see your cell, contact your carrier.
Dry Aquaman
BTW: to turn off the traces enter 'ccs trace dis'
Guys, I know the thread is getting long but he has already stated that when he makes a call from his cell to a phone he can see the caller ID of the caller.
The Caller ID is not showing up in the SMDR.
**********************************************
What's most important is that you realise ... There is no spoon.
The Caller ID is not showing up in the SMDR.
from post 28 Sep 11 13:40 said:
**********************************************
What's most important is that you realise ... There is no spoon.
dryaquaman
Vendor
Here's a working one:
DASS II - Call Charge Information Provided No
Extended Digit Length Yes
MCD - Report Transfers All
Network Format No
Report Account Codes Yes
Report Incoming Calls Yes
Report Internal Calls Yes
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station Yes
SMDR Record Transfer Yes
System Identification 330
Time Change Reporting Yes
Twenty-four Hour Time Reporting Yes
ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls No
Extended Time To Answer Yes
SMDR File Transfer No
Standardized Network OLI Yes
Standardized Call ID Format Yes
Suite Services Reporting Yes
Report Internal Unanswered Calls Yes
SMDR Extended Reporting Level 1 Yes
Report Attendant Name Yes
Account Code Reporting for Internal Calls No
Tag Call Reporting No
Tag Call Identifier
Path Reporting for Internal ACD2 Calls Yes
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 Yes
Two B-Channel Transfer Reporting Yes
External Hot Desk User Reporting No
Location Information Reporting No
Dry Aquaman
DASS II - Call Charge Information Provided No
Extended Digit Length Yes
MCD - Report Transfers All
Network Format No
Report Account Codes Yes
Report Incoming Calls Yes
Report Internal Calls Yes
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station Yes
SMDR Record Transfer Yes
System Identification 330
Time Change Reporting Yes
Twenty-four Hour Time Reporting Yes
ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls No
Extended Time To Answer Yes
SMDR File Transfer No
Standardized Network OLI Yes
Standardized Call ID Format Yes
Suite Services Reporting Yes
Report Internal Unanswered Calls Yes
SMDR Extended Reporting Level 1 Yes
Report Attendant Name Yes
Account Code Reporting for Internal Calls No
Tag Call Reporting No
Tag Call Identifier
Path Reporting for Internal ACD2 Calls Yes
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 Yes
Two B-Channel Transfer Reporting Yes
External Hot Desk User Reporting No
Location Information Reporting No
Dry Aquaman
- Thread starter
- #19
I have try the options setting from dryaquaman. I had the same results as before.
It seems that is something else than these options. To be honest I am not sure if we ever going to make it work. Our former Mitel guys where not the best, so I am not sure how they setup things.
If you guys can think of any thing else please let me know.
Thank you.
-Daivd.
It seems that is something else than these options. To be honest I am not sure if we ever going to make it work. Our former Mitel guys where not the best, so I am not sure how they setup things.
If you guys can think of any thing else please let me know.
Thank you.
-Daivd.
dryaquaman
Vendor
No sure on this one:
Check the COS of the trunks and see if it has SMDR turned on.
Dry Aquaman
Check the COS of the trunks and see if it has SMDR turned on.
Dry Aquaman
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