Call logging

[rijnar]

Hello I have a problem with a MD110 BC12.1. The call logging I'm getting from the MD110 is giving me calls that no one has made and at strange hours. Did someone know this problem?

Regards,

RRijna

 

[doktor]

Sometimes you hear this statement from your users. Not in all cases it is true.
So, check that the time/date is correct set in MD110 and in your PC SMDR application.
Try also to make some test calls, verifying that both the SMDR output fronm the MD and your PC works well.
If your countruy uses Daylight Saving Time (DST) the twicw a year problems could occur if the time is not set correctly.
In the MD110 SMDR printout you will only get calls that actually has been made.
///doktor

 

[rijnar]

Hello dokter,
The time and date are the same. We don't use Daylight savings. And I saw the calls in the raw data.

 

[doktor]

Well the MD110 can not generate calls itself. So...
///doktor

 

[sttse]

Can you post the raw data as there are several explanations for this depending on the PABX configuration.

Are the calls being charged?

 

[Satellite1900]

Check configurazine call logging in particular the command clohi and the parameter form ....

Regards