Call logging on Help Desk line

[TwystedPair]

I am using an S8500 Media Server gateway.

We would like to track the calls that are coming into our Help Desk number by extension. We would prefer that our users open a trouble ticket via the web instead of using the help line. We would like some sort of historical statistics that tell us which extensions call the help line the most. Is there something built-in that will give me these statistics or is it an add-on module that would need to be purchased??

Thanks,

 

[AvayaTier3]

This will allow tracking station to station calls with CDR
which is built into the switch software.

change intra-switch-cdr

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com