call log

[jsaad]

I have a 4.0 400 and a ISDN PRI with DID and Caller ID. I set up call logs so each user has 15 call log records. To return the call, we must dial 9+1+area code and then pick up the phone and then the call can be returned.

Isn't it possible to just to return the call without having to dial the beginning 9 1 and the area code?

Is there a workaround to get this to work more smoothly.

I never give people call log and this is the reason, plus the CALLS for You always annoys people, but that's another story.

 

[esoare]

Something with routing, can't put my finger on it though, maybe area codes, or the first two digits, and then adding 9,1 in front...I could be way off though.