We are running an S8700 and CM1.1
Numerous, but not all 4620 IP phone users are reporting that their call log has mysteriously been erased overnight. Avaya originally suggested swapping out the phones, but after swapping one out, the problem did not clear up. All of the phones are at 2.4 firmware. My network engineers cannot find a problem on the Cisco Lan switches which have POE. Each phone has a laptop or desktop PC plugged into and the phone connects directly to our network.
Any suggestions ?
Numerous, but not all 4620 IP phone users are reporting that their call log has mysteriously been erased overnight. Avaya originally suggested swapping out the phones, but after swapping one out, the problem did not clear up. All of the phones are at 2.4 firmware. My network engineers cannot find a problem on the Cisco Lan switches which have POE. Each phone has a laptop or desktop PC plugged into and the phone connects directly to our network.
Any suggestions ?