Call Log Button 1416 Digital set 1

[lwilliams123]

Our system is a IP Office 500 V2 running V7 of the software. If you try to dial using the call log button I get a message "Waiting for line" If you press 9 then dial the same number the call completes.

Thanks ahead for your assistance.

 

[1043]

You need to add 9 and 1 to the prefix in the line setting.

 

[lwilliams123]

Yep the 9 and the 1 are there... Not sure while its still doing it.

 

[sizbut]

If you look in the call log, does the number have a 9 prefixed to it? Suspect you need to configure your trunks to add the 9 to the incoming number received on calls.

Stuck in a never ending cycle of file copying.

 

[smokinjoe2938]

do a reboot of ipoffice and then try again.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

Open Monitor > Trace > Make test call > Post here



"No problem monkey socks

 

[lwilliams123]

1843599703mS PRN: 204: Feature Key Pressed 10
1843599827mS RES: Wed 29/5/2013 16:29:56 FreeMem=66810136(2) CMMsg=7 (9) Buff=200 950 989 7463 5 Links=24260
1843599827mS RES2: IP 500 V2 7.0(12) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=55 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1843599853mS PRN: 204: Feature Key Pressed 10
1843602889mS CMCallEvt: 0.41381.0 -1 BaseEP: NEW CMEndpoint f546466c TOTAL NOW=1 CALL_LIST=0
1843602889mS CMCallEvt: 0.41381.0 -1 Leslie Williams.-1: NEW CMExtnEndpoint f546466c, Name=Leslie Williams, Extn=204, Phys Extn=204
1843602889mS CMCallEvt: CREATE CALL:5824 (f54df498)
1843602889mS CMCallEvt: 0.41382.0 -1 BaseEP: NEW CMEndpoint f54de084 TOTAL NOW=2 CALL_LIST=0
1843602890mS CMExtnEvt: Leslie Williams: CMExtnHandler::SetCurrent( id: 0->41381 )
1843602891mS CMExtnRx: v=204, p1=0
CMSetup
Line: type=DigitalExtn 2 Call: lid=0 id=41381 in=0
Called[917054771946] Type=Default (100) Reason=CMDRdirect SndComp Calling[204] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Leslie Williams
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Leslie Williams
1843602892mS CMCallEvt: 0.41381.0 5824 Leslie Williams.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
1843602892mS CMExtnEvt: v=4 State, new=Dialling old=Idle,0,0,Leslie Williams
1843602893mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: LOOKUP CALL ROUTE: type=100 called_party=917054771946 sub= calling=204 dir=out complete=1 ses=0
1843602893mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: ADD TARGET (N): number=917054771946 type=100 depth=1 nobar=1 setorig=1 ses=0
1843602894mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: SYS SC: 917054771946 2 17054771946 sc=type=Dial code=9N, num=N callinfop->sending_complete=1 secondary_dialtone=
1843602894mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
1843602894mS CMARS: MakeCallTarget - Called Number: 17054771946
1843602894mS CMCallEvt: 0.41383.0 -1 BaseEP: NEW CMEndpoint f54b9af8 TOTAL NOW=3 CALL_LIST=1
1843602895mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: INITIAL TARGETING SUCCEEDED
1843602895mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: GetNoAnswerTimer:15
1843602895mS CMCallEvt: 0.41381.0 5824 Leslie Williams.0: StateChange: END=A CMCSDialInitiated->CMCSDialled
1843602896mS CMExtnEvt: v=4 State, new=Proceeding old=Dialling,0,0,Leslie Williams
1843602896mS CMExtnTx: v=204, p1=0
CMProceeding
Line: type=DigitalExtn 2 Call: lid=0 id=41381 in=0
Timed: 29/05/13 16:29
1843602896mS CMCallEvt: 0.41382.0 5824 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
1843602897mS CMCallEvt: 0.41383.0 5824 ARS for Main: StateChange: END=T CMCSIdle->CMCSOffering
1843602898mS CMCallEvt: 0.41382.0 5824 TargetingEP: RequestEnd 0.41383.0 5824 ARS for Main
1843602898mS CMTARGET: 0.41381.0 5824 Leslie Williams.0: CancelTimer CMTCNoAnswerTimeout
1843602898mS CMCallEvt: 0.41383.0 5824 ARS for Main: StateChange: END=B CMCSOffering->CMCSOverlapRecv
1843602898mS CMARS: FORM: Main - Received Number: 17054771946
1843602899mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N"159.18.161.67" - Called_Party: 17054771946159.18.161.67 - Line Group Id: 20
1843602899mS CMARS: FindActiveARSByGroupID GroupID=20 - Not Found
1843602899mS CMLRQ: FindActiveLRQByGroupID GroupID=20 - Not Found
1843602900mS CMMap: a=0.18 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 20
1843602900mS Sip: License, Valid 1, Available 5, Consumed 0
1843602900mS CMCallEvt: 0.41384.0 -1 BaseEP: NEW CMEndpoint f5495954 TOTAL NOW=4 CALL_LIST=1
1843602902mS CMARS: FOUND LINE - Line Id: 18 - using line group id: 20 - Called Number: 17054771946159.18.161.67 - Calling Number: 204
1843602902mS CMARS: SEND Setup TO LINE
1843602903mS CMCallEvt: 18.41384.0 5824 SIPTrunk Endpoint: StateChange: END=child CMCSIdle->CMCSOffering
1843602904mS CMLineTx: v=0
CMSetup
Line: type=SIPLine 18 Call: lid=18 id=41384 in=0
Called[17054771946159.18.161.67] Type=Default (100) Reason=CMDRdirect SndComp Calling[204] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Leslie Williams
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Leslie Williams
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Leslie Williams
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Leslie Williams
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=204
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=7 class=CMDeviceStdPhone type=78 number=4 channel=0 rx_gain=32 tx_gain=32 ep_callid=41381 ipaddr=192.168.10.103 apps=0
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIEFastStartInfoData (6)
Locale: enu
1843602904mS Sip: 18.41384.0 5824 SIPTrunk Endpoint(f5495954) received CMSetup
1843602906mS Sip: 18.41384.0 5824 SIPTrunk Endpoint(f54947f0) SetLocalRTPAddress to 64.25.169.30:49152 (index 0)
1843602907mS SIP Tx: UDP 64.25.169.30:5060 -> 159.18.161.67:5060
INVITE sip:17054771946159.18.161.67@vp.thinktel.ca SIP/2.0
Via: SIP/2.0/UDP 64.25.169.30:5060;rport;branch=z9hG4bKa9863a4512561eccd07c6439ce552d08
From: "7056800080" <sip:7056800080@vp.thinktel.ca>;tag=9e215426e6d10a6f
To: <sip:17054771946159.18.161.67@vp.thinktel.ca>
Call-ID: 0d1344c76cc7511283df3a70a9531f14@64.25.169.30
CSeq: 1782892080 INVITE
Contact: "7056800080" <sip:7056800080@64.25.169.30:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer
Content-Length: 297

v=0
o=UserA 803498032 196628506 IN IP4 64.25.169.30
s=Session SDP
c=IN IP4 64.25.169.30
t=0 0
m=audio 49152 RTP/AVP 0 8 18 4 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
1843602908mS CMCallEvt: 0.41382.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
1843602908mS CMCallEvt: 0.41382.0 -1 BaseEP: DELETE CMEndpoint f54de084 TOTAL NOW=3 CALL_LIST=1
1843602910mS CD: CALL: 0.41381.0 BState=Idle Cut=3 Music=0.0 Aend="Leslie Williams(204)" (0.13) Bend="" [Line 18] (0.0) CalledNum=917054771946 () CallingNum=204 (Leslie Williams) Internal=1 Time=20 AState=Dialled
1843604907mS SIP Tx: UDP 64.25.169.30:5060 -> 159.18.161.67:5060
INVITE sip:17054771946159.18.161.67@vp.thinktel.ca SIP/2.0
Via: SIP/2.0/UDP 64.25.169.30:5060;rport;branch=z9hG4bKa9863a4512561eccd07c6439ce552d08
From: "7056800080" <sip:7056800080@vp.thinktel.ca>;tag=9e215426e6d10a6f
To: <sip:17054771946159.18.161.67@vp.thinktel.ca>
Call-ID: 0d1344c76cc7511283df3a70a9531f14@64.25.169.30
CSeq: 1782892080 INVITE
Contact: "7056800080" <sip:7056800080@64.25.169.30:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer
Content-Length: 297

v=0
o=UserA 803498032 196628506 IN IP4 64.25.169.30
s=Session SDP
c=IN IP4 64.25.169.30
t=0 0
m=audio 49152 RTP/AVP 0 8 18 4 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
1843607908mS CMARS: LINE ep Received: CMReleaseComp - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
1843607909mS CMCallEvt: 18.41384.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSOffering->CMCSCompleted
1843607909mS CMCallEvt: 18.41384.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSCompleted->CMCSDelete
1843607909mS CMARS: Target: Short_Code: 1N; - Line_Group_ID: 20 has been set to: CMARS_OUTOFSERVICE
1843607910mS CMCallEvt: 0.41383.0 5824 ARS for Main: StateChange: END=B CMCSOverlapRecv->CMCSAccept
1843607910mS CMCallEvt: 0.41381.0 5824 Leslie Williams.0: StateChange: END=A CMCSDialled->CMCSRingBack
1843607911mS CMExtnEvt: v=4 State, new=Alerting old=Proceeding,0,0,Leslie Williams
1843607912mS CMExtnTx: v=204, p1=0
CMProgress
Line: type=DigitalExtn 2 Call: lid=0 id=41381 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 29/05/13 16:30
1843607912mS CMCallEvt: 18.41384.0 -1 BaseEP: DELETE CMEndpoint f5495954 TOTAL NOW=2 CALL_LIST=1
1843607913mS CD: CALL: 0.41381.0 BState=Ringing Cut=3 Music=0.0 Aend="Leslie Williams(204)" (0.13) Bend="" [] (0.0) CalledNum=917054771946 () CallingNum=204 (Leslie Williams) Internal=1 Time=5024 AState=Ringing
1843607914mS CMMap: a=21.39 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 6, total 8
1843607914mS CMMap: a=21.39 b=1.255 T
1843607914mS CMMap: PCG::MapBChan pcp[93]b1r0 cp_b f553ac88 other_cp_b f59d221c type CGTypeDTMF
1843607914mS CMMap: a=21.39 b=0.13 M2
1843607914mS CMMap: DTMF:layTones g T[854] ,EEEEE
1843607914mS CMMap: Started playing tones, cp[93]b1r0 (from g null)
1843607915mS CMMap: cp[93]b1r0 SetOperGroup from g null to g null not executed, playing tones in progress ,EEEEE
1843608326mS RES: Wed 29/5/2013 16:30:04 FreeMem=66771108(2) CMMsg=7 (9) Buff=200 949 991 7461 5 Links=24277
1843608327mS RES2: IP 500 V2 7.0(12) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=59 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1843608907mS SIP Tx: UDP 64.25.169.30:5060 -> 159.18.161.67:5060
INVITE sip:17054771946159.18.161.67@vp.thinktel.ca SIP/2.0

 

[amriddle01]

1843602899mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N"159.18.161.67" - Called_Party: 17054771946159.18.161.67 - Line Group Id: 20

Your shortcode is wrong, it's dialling the number merged with the IP address of your SIP provider "17054771946159.18.161.67" that will never work. Since R6 you do not need the "@provideraddess" part in shortcodes, if however you use it as you have you need the @ part and that is missing from your shortcode, your shortcode should be:

1N Dial 1N"@159.18.161.67"

however I would just use:

1N Dial 1N as the rest is no longer required



"No problem monkey socks

 

[lwilliams123]

That sip trunk is no longer active... I need to remove all traces of it from the system.

 

[amriddle01]

Well it's being matched and that's why it's failing



"No problem monkey socks

 

[lwilliams123]

Thanks.. I figured that.. Now to remove the sip trunk without breaking anything.