I thought I saw this topic listed here at some point but cant find it in the search. Were using Telemate for our Call Accounting package. Im seeing reports of 10 hour calls. The other problem is that 3 calls were placed at the same time by 3 different users but of the same 10:30 hour length according to the reports. Telemate says they just get the raw data from the Definity. Im not sure where the problem is and I know that the users werent on the phones that long. Any help would be appreciated.
Joel
Joel