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Call Join or Call Barge
- Thread starter jbud
- Start date
I know call barge is a feature of CCM 4.0 Our company really wanted this feature but the way Cisco does this isnt that practical. The users need to all have a shared line appearance, and they would Barge into that. It generally has to be the main line otherwise you may not be on the barge line when someone actually needs to join. Our solution for this was 1. Headset splitters 2. Turn the MOH off on call park/transfer and quickly add the person into a conference.
Barge was added, I believe, back in CCM version 3.3(2) (it may have been in 3.2, but we skipped that entire version and went from 3.1.4 to 3.3(2)).
In 3.3.X versions of CCM, setting up Barge was simply a matter of adding the Barge softkey to your current softkey template in use, and users who had shared lines on their phones would simply press the Barge softkey to join a current call.
That, however, has changed in 4.1.2 (4.0.X I have no idea, we also skipped that entire version because of the general bugginess). There's a little more work involved, but not much. You can now set a global enterprise parameter, in effect turning the Barge feature on for everyone, or you can set it individually per-device. The key thing to remember (and which threw me off) is that you must set the Privacy setting for every device that has a shared line, either on or off, no matter how you set up Barge. Privacy is kind of cool - it lets you have shared lines that can act like separate lines (can't barge in on a call or see details of an active call, but the phone will ring when the DN is dialed on all phones with that shared DN). Individual users, I believe, can't change the Privacy setting for themselves, can only be done through the CCMAdmin pages.
Anyway, you can read more about it in the Features and Services Guide for your specific version.
TMH
In 3.3.X versions of CCM, setting up Barge was simply a matter of adding the Barge softkey to your current softkey template in use, and users who had shared lines on their phones would simply press the Barge softkey to join a current call.
That, however, has changed in 4.1.2 (4.0.X I have no idea, we also skipped that entire version because of the general bugginess). There's a little more work involved, but not much. You can now set a global enterprise parameter, in effect turning the Barge feature on for everyone, or you can set it individually per-device. The key thing to remember (and which threw me off) is that you must set the Privacy setting for every device that has a shared line, either on or off, no matter how you set up Barge. Privacy is kind of cool - it lets you have shared lines that can act like separate lines (can't barge in on a call or see details of an active call, but the phone will ring when the DN is dialed on all phones with that shared DN). Individual users, I believe, can't change the Privacy setting for themselves, can only be done through the CCMAdmin pages.
Anyway, you can read more about it in the Features and Services Guide for your specific version.
TMH
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