Call into VDN should call to several remote numbers off net 1

[telecomadmin12]

I have a VDN extension and whenever people dial into it, I want four calls to go out to four different cell phones over my CO trunk.
All calls should go out simultaneously.
How would I program that?

CM3.0

 

[montyzummer]

Send it to a coverage answer group with the 4 phones in it and have ec500 or ops activated on the four extensions.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[telecomadmin12]

I have a couple of ec500 licenses, but no x-mobile licenses.
Also using CO analog trunks.

Is this still gonna work?

 

[montyzummer]

You might get issues with not disconnecting on the trunks , but in essence it will work.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[telecomadmin12]

Can the four ec500 extensions also be virtual or an x-port?
I prefer them not to be physical stations as I want to send calls to the cell numbers always.

I only have 2500 type sets and a few digital, no xmobile or ops licenses.

 

[montyzummer]

You will have to test that, i dont think virtual will be an option as it wont allow you to set off pbx station mapping against a virtual station, x ported should work though ....im afraid im not in a position to test this for you , but i have had a very similar setup working on sip trunks with physical stations in the cover answer group , you may need to turn on trunk to trunk transfer in system features (from memory)

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[telecomadmin12]

Alright, so I have my cell number in off-pbx-telephone station-mapping 3910.
Then I have an x-port extension 3910 with one call appearance as EC500.
What else do I need to configure?

How do I make the extension with call appearance EC500 send the call to its ec500 destination?
I tried the Enhanced EC500 Activation feature code, but when I make a call to 3910, I get busy and the call just hangs up.
Status station says EC500 Status: enabled
Trunk to trunk transfer is set to all.

status off-pbx-telephone station 3910 returns "No trunks associated with this off-pbx telephone station"

change off-pbx-telephone station-mapping 3910                   Page   1 of   2
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station     Application   Dial   Phone Number      Trunk       Configuration
 Extension                 Prefix                   Selection   Set
 3910          EC500            - 2121232000         ars        1

change off-pbx-telephone station-mapping 3910                   Page   2 of   2
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Call       Mapping      Calls       Bridged
 Extension     Limit      Mode         Allowed     Calls
 3910         2         both           all         both

hange station 3910                                             Page   1 of   4
                                     STATION

Extension: 3910                            Lock Messages? n          BCC: 0
     Type: 6408D+                          Security Code:             TN: 1
     Port: X                             Coverage Path 1:            COR: 7
     Name:                               Coverage Path 2:            COS: 5
                                         Hunt-to Station:

STATION OPTIONS
              Loss Group: 2              Personalized Ringing Pattern: 1
             Data Module? n                          Message Lamp Ext: 3910
            Speakerphone: 2-way                   Mute Button Enabled? y
        Display Language: english

                                                    Media Complex Ext:
                                                         IP SoftPhone? n
                                                  Remote Office Phone? n  

[code]
cange station 3910                                             Page   3 of   4
                                     STATION
 SITE DATA
       Room:                                            Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:




ABBREVIATED DIALING
     List1:                    List2:                    List3:

BUTTON ASSIGNMENTS
 1: ec500      Timer? n                  5:
 2:                                      6:
 3:                                      7:

change off-pbx-telephone configuration-set 1                    Page   1 of   1



                               CONFIGURATION SET: 1

      Configuration Set Description: test
               Calling Number Style: network
                CDR for Origination: phone-number
 CDR for Calls to EC500 Destination? y
        Fast Connect on Origination? n
       Post Connect Dialing Options: dtmf
      Cellular Voice Mail Detection: none
                      Barge-in Tone? n
             Identity When Bridging: station

list trace station 3910                                                Page   1

                                LIST TRACE

time            data

14:15:30     Calling party trunk-group 8 member 23  cid 0x550
14:15:30     Calling Number & Name 5316 NO-CPName
14:15:30     dial 3910
14:15:30     term station    3910 cid 0x550
14:15:30     idle trunk-group 8    cid 0x550

 

[montyzummer]

OK so i have just set this up with an x ported station , the type is 6408d on page 2 enable your ec500 , then on the button settings duplicate what i have set , so you have call apperance 1 ,2 ,3 then your ec500 on button 4.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[montyzummer]

Ohh and the status off pbx station mappping , will only show associated trunks when you are on a live call.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[montyzummer]

As below , your settings all look the same as mine after you make the changes to the station form , you will need an entry in "ars analysis " so that the ars table can actually route the call ,it does not have to be specific to the full number but you will need something in there to route 10 digit numbers starting with 2.

It could also be that you need a dial prefix , i dont have one but it will be dependant on the ars table , for your current set up you could try putting the full number in the ars table and have the type as pubu.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[montyzummer]

hmmmmm after all that you may have an issue , this comment is out of the Avaya Extension to cellular user guide



ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[montyzummer]

EC500 does not work on analog devices. EC500 only supports the ISDN, H.323, SIP trunks, and
high function digital Multi Frequency Compelled (MFC) Signaling trunks.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[telecomadmin12]

Great, thanks a lot for helping me out here.
So it doesn't work on analog trunks, nevermind, I will still give it a try, I will get digital trunks pretty soon too, so it will be for that.

There is one problem though.
In my case, on page 2 of change station 3910, there is no EC500 field that I can set to enabled.
I am on CM 3.0

change station 3910                                             Page   2 of   4
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe              Auto Select Any Idle Appearance? n
          LWC Activation? y                         Coverage Msg Retrieval? y
  LWC Log External Calls? n                                    Auto Answer: none
             CDR Privacy? n                               Data Restriction? n
   Redirect Notification? y                     Idle Appearance Preference? n
 Per Button Ring Control? n                   Bridged Idle Line Preference? n
   Bridged Call Alerting? n                       Restrict Last Appearance? n
  Active Station Ringing: single          Conf/Trans on Primary Appearance? y

        H.320 Conversion? n          Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed
         Multimedia Mode: basic                    Audible Message Waiting? n
    MWI Served User Type:                       Display Client Redirection? n
              AUDIX Name:                      Select Last Used Appearance? n
                                                 Coverage After Forwarding? s
                                                   Multimedia Early Answer? n
                                               Direct IP-IP Audio Connections? y
 Emergency Location Ext: 3910                         IP Audio Hairpinning? n

 

[SenorAvayaGuy]

I'm actually trying to do this same setup. And have tried a few different routes.

Example: I am trying to get whoever call's xxx-xxx-xxxx to route into my PBX, then from the PBX to manipulate the call to hit 2 different numbers simultaneously (Cell Phones)

I've tried making 2 IP phones with EC500 activated inside a coverage ans group to see if that works, although my PBX only hits 1 phone and not both. I've also tried Xmobile stations whereas both xmobile stations would be in the coverage ans group, YET my pbx STILL ignores the second number and only calls 1 number. Ive even tried ringing NOT simultaneously in a cover path where point 1 would be R1 and point 2 would be R2 yet my PBX is COMPLETELY IGNORING the second path. Is there something I'm missing ?

Any suggestions would be great. Thank you in Advance,

Carlos.

 

[telecomadmin12]

SenorAvayaGuy,
Please delete your post and open a new thread.
You have a completely different problem.
Thanks.

 

[montyzummer]

Telecomadmin12 ,I'm afraid I don't have CM3 to test on , what you could try ( I'm unsure if this feature came in at 5.2) is do a list trace station 3910/10 , the /10 will activate softkey 4 ( if you followed my set up that will be ec500) that may allow you to toggle the feature on and off , other than that I would have to check my old docs on enabling the feature on older CM loads , what I will also do is test the theory of the cover answer group on older kit , I will have access to a CM 4 on Monday next week so can let you know the outcome.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[SenorAvayaGuy]

Telecomadmin12,

I'm afraid "completely different problem" isn't correct.
Actually both problems are trying to call SEVERAL REMOTE NUMBERS SIMULTANEOUSLY.
Using a VDN is just another way at attempting to do the same thing I am trying, I also mentioned using EC500, Is that not the topic of conversation ?

Kindest.

 

[telecomadmin12]

montyzummer,

Tried the list trace station 3910/10 and that did it!
Still had to have EC500 activated on the extension via feature code.
The calls are getting routed now, however as you have stated in your post, not over the CO analog trunk, the call then just hangs up unfortunately.

The way I was able to test the feature was via sending the ec500 call over an intra-company h.323 trunk. Funny thing is that when I use it as a loopback trunk and send the digits back to my Avaya, the call then goes out the CO trunk fine, but not when I send them over OffPBX-station-mapping/ARS/CO-trunk directly. Bummer, but I guess there is no way around that.

It also seems to work using the coverage answer group and making 4 ec500 calls simultaneously.

So thanks a lot montzummer, wouldn't have been able to figure this out on my own.

 

[montyzummer]

No probs , glad you sorted it , the loopback bit will work due to the system not seeeng it at EC500 off pbx call i guess.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[telecomadmin12]

Have you ever tried this on analog CO trunks?