eastcoast10
Technical User
Our telephony environment consist of a number of regional offices all using Avaya phones and a head office which has a split Avaya and Legacy Nortel equipment platform. The PSTN facing trunks in the head office are on the Nortel platform. The Avaya-Nortel platforms are interconnected via a SIP TIE trunk. The extensions in the regional offices are in number blocks so if a call arrives on the Nortel system for one of those extensions steering codes are used to push the call over to the Avaya platform.
The Avaya system has an attendant in one of the regional offices [location 2] and this attendant seems to get a fair number of intercept calls.
From the Avaya literature it seems that a denied call goes to interception, and in our system-parameters features we have: DID/TIE/ISDN/SIP Intercept Treatment: attendant
Invalid Number Dialed Intercept Treatment: tone
I did some testing to determine what might be the causes of all these intercepts:
1) Avaya set location 1 to non existent Avaya set in Location 2 number range: goes to Avaya attendant
2) Outside call into head office then across SIP trunk to Avaya and non existent location 2 number: goes to Avaya attendant
3) Head office call from Nortel set to non-existent Avaya set to location 2 number: goes to Avaya attendant
4) location 2 Avaya set to non existent location 2 number. Call goes to Avaya attendant
Question A:
Given the "invalid number dialed intercept" is set to Tone I thought that the caller in option 4) would get a tone and not intercept to attendant. Can anyone explain why this occurred.
Question B:
the Avaya literature I sourced indicated that you can have the DID/TIE/ISDN/SIP Intercept Treatment: set for attendant or an announcement extension. Is it possible to also set it to a VDN. Ideally we would like to send the call to a vector that gives a caller a prompt saying "you mis-dialed try again or press 0 for the attendant".
The Avaya system has an attendant in one of the regional offices [location 2] and this attendant seems to get a fair number of intercept calls.
From the Avaya literature it seems that a denied call goes to interception, and in our system-parameters features we have: DID/TIE/ISDN/SIP Intercept Treatment: attendant
Invalid Number Dialed Intercept Treatment: tone
I did some testing to determine what might be the causes of all these intercepts:
1) Avaya set location 1 to non existent Avaya set in Location 2 number range: goes to Avaya attendant
2) Outside call into head office then across SIP trunk to Avaya and non existent location 2 number: goes to Avaya attendant
3) Head office call from Nortel set to non-existent Avaya set to location 2 number: goes to Avaya attendant
4) location 2 Avaya set to non existent location 2 number. Call goes to Avaya attendant
Question A:
Given the "invalid number dialed intercept" is set to Tone I thought that the caller in option 4) would get a tone and not intercept to attendant. Can anyone explain why this occurred.
Question B:
the Avaya literature I sourced indicated that you can have the DID/TIE/ISDN/SIP Intercept Treatment: set for attendant or an announcement extension. Is it possible to also set it to a VDN. Ideally we would like to send the call to a vector that gives a caller a prompt saying "you mis-dialed try again or press 0 for the attendant".