Call Handler Set Up Issue

[Sooperbohl]

Good morning. Attempting to set up a call handler with an option "if you know your parties 4 digit extension, please dial it at any time". After testing this, dialing a 4 digit extension goes to the same mailbox. What is the proper set up to get this to work? Thanks in advance for the replies.

Soop

 

[trvlr1]

You need to send it to a directory handler, so when the user presses 1 (for instance) in User Input, they transfer to a preconfigured directory handler.

 

[Sooperbohl]

Thanks Trvlr,

What if there is not a numbered option and you just want them to be able to dial the 4 digit extension without pressing 1, 2 or 3... I want them to hear the main greeting, hear the announcment to dial your 4 digit extension.

Soop

 

[trvlr1]

Sorry, reading too many things at once and not concentrating on any! ....

Send the digit to Conversation ----> Caller System Transfer. You may need to check your restrictions tables to make sure you are not blocking the outbound dialing

 

[MitelInMyBlood]

Sounds to me like you might have the "Caller Input" options locked as to specific leading digits. If you use a caller input menu tree, (or even if you don't) be sure not to lock any digit options that match the leading digit of the available extensions.

Original MUG/NAMU Charter Member