call go on hold automaticly when answered 1

[team99]

I have 5330 and 5340 phones that when you place a call and the other ext answers the person placing the call is put on hold

 

[kwbMitel]

Most reasonable explaination:

Called extension has a multicall button of their extension. Called extension lifts handset which answers call.
Called extension mistakenly presses a key to answer the call
Calling extension placed on hold, called extension hears dialtone.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

Could ringing line select do the same thing when a line is pushed to answer after going offhook?

 

[UncleRalph]

Oh yes. We've had this/got this. Just had an inhouse user report it to me today.
Has to do with 6510 and it's integration.
Pretty annoying. You answer a call and it's immediatly put on hold. The fix is to disable the phone integration to the 6510.

Ralph

 

[team99]

The customer is using Nupoint but its the same intergration I will give it a shot so far rebooting the phone clears the problem and it only seems to happen once to each phone.

 

[UncleRalph]

My memory must be failing. It wasn't the 6510 causing the issue in our case. It was Microsoft OCS. Had to disable the client phone integration.

Ralph

 

[Mitelpassion]

have the same thing. trouble is the phone integration to OCS is mandatory..

did you perpaps escalate this to 3rd line?