Call Fwd to Menu Node.

[cdpak]

3300 MXe 4.1
My customer is a Police Dept. that has a Multicall Key on several phones. During non-emergency situations (road closures) they wish to Call Fwd 3rd party the Mutlicall DN to a Menu node that would give the caller options including a info box or menu node that would give the road clousre info. This so they are not inindated with calls.

I have the Menu node working correctly. But when I Call Fwd 3rd party the mutlicall key to the Menu node. I get the Msg "The person you are trying reach is unavailable" The Menu node is 8537 which is also a Phantom Single Line Dn Call Rerouted to VM. If you call the 8537 directly all works fine.

Does this sound correct or am I missing something else?

 

[kwbMitel]

The voicemail is trying to integrate with the DN of the Multicall key.

As you are getting a default greeting, I will assume that a mailbox already exists matching that number but is not in use.

Change it to be a Menu Node and you're done.

If that doesn't suit your tast, you'll have to break the integration. This can be problematic.

Caution - DO NOT USE Nametag groups as some may suggest when integrating with menu nodes, you must use an ACD method. There are FAQ's on these methods.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[cdpak]

Thanks kwbmitel, I actually woke up in the middle of the night and thought of the same thing. Thanks for the verification.

Now, Is there a way to get the Caller ID to pass through to the 911 operator.

Outside caller calls Mutlicall number
Multicall number CFW to VM menu node
Option 1 Phantom DN to System Speed Call dials 911.

911 operator gets the Caller ID of the Police Dept PRI.

 

[Waldosworld]

They are actually asking for 911 to be a menu option.
It should be hang up and dial 911 if an emergency!

 

[Munz]

Just while we're talking 911 or triple zero, do you think it's a good idea to create a speed dial for the non-PABX user so that missing the trunk access code still gets them to the right place?

ie, speed dial 911 = 9-911 for those that use it
or speed dial 000 = 0-000 for where I am from.

We use it for schools.



Munz.

 

[bribob]

I would have two entries in ARS for 911/000 and 9+911/9+000, give them both unique (emergency) routes and COR that will allow any extension to dial them.

 

[UCXaus]

Just be aware that, at least in Australia, if you require international dialling, you will see a conflict as the international dialling prefix is 0011 (meaning, to dial it is 00011...etc).

:code.poet:

 

[mitelmania]

Make sure that your Voicemail ports are barred from outside access and your admin, manager and technician codes are changed, if your client is a Police Station you do not to have to explain how someone hacked their voicemail and ran up a nice big phone bill using their lines !!

 

[cdpak]

They decided to not to put an option to forward to 911.
Thanks to all.