Call forwarding

[lbsurf2ca]

Hello,

I am trying to find out the best possible way to create a quick dial using an ext. 555 to go directly to 1-866-699-3239. I am using Cisco Call Manager 7.1 . Could someone give me the easiest way to do this? Thanks

 

[whykap]

the fastest way will be to create a CTI route point with a DN of 555 and forward it always to the number above.
A CTI RP is under the devices tab

 

[lbsurf2ca]

I have created the CTI route but when creating the dn where will i find the forward it always. I do see the forward always but it gives me an error saying forward all Destination - allowed characters are numeric (0-9),plus +,asterisk(*),X.

 

[whykap]

it is the forward all destination you need to populate. Make sure you assign a CSS on that destination that allows calls outbound.

 

[lbsurf2ca]

Thanks I tried this one as well. Still get the error and the auto attendant saying your call cannot be...

Thanks so much for your help! this is frustrating.

 

[whykap]

That means your calling search space you are assigning to that forward destination is not allowed to dial externally. Try a different one.

Are you putting a 9 or whatever your access code is in front of the 800 number you are forwarding to?

 

[lbsurf2ca]

Thanks for your help. Yes you were correct. I a few different CCS configurations. I tried others and they worked. Thanks for your help.