Call Forwarding with CO provided account codes on a Magix R4 w/PRI

[bassbill]

I'm trying to Call Forward an Extension to an outside number which worked perfectly until the customer changed providers and now is required to enter account codes (from the CO - not the switch) All attempts net me the account prompt tone. If I then enter the account code manually myself, the call forwards, but others calling will not know to do this.

I know you can't remotely enter a pause character (you need to be onsite to push the Hold button for that), but even walking the customer through that netted the same result. I've even had them try entering a second Hold - one before the account code and also one after the account code. Nothing worked.

I know the customer was programming the phone correctly because I "watched" them via the Maintenance monitor...
1) #33 495 7(their ARS code)1917xxxxxxx p(Hold)1008(account code)#
2) #33 495 7(their ARS code)1917xxxxxxx p(Hold)1008 p(Hold)#

I then had a brilliant idea (I thought...)of assigning the extension a high FRL, and create its own ARS table that would strip all the digits and replace them with the dial string that COULD include a pause and the account code. Well, that just got me voicemail after a number of rings and the call was never forwarded.

Then I realized problem is after the ARS digit, there are 12 other digits in the string (counting the # at the end) as I watched the smdr show the extension dial only "#". Since ARS will only strip a max of 11 digits, I then set up the table as an exchange and tried again figuring there were only 8 digits that needed to be stripped. This also failed miserably.

Any suggestions?

 

[merlinman]

I would putz around with a SPEED DIAL number that has the code. However, I am not clear on just what needs to be dialed and when.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[cvrbob]

have you tried adding more pauses for added time to delay account code

 

[bassbill]

We did add a second pause before the number and got the same result.

As for speed dialing, I think the only way this could work is if I assigned that extension as a hotline - other than that I don't see any way for that phone to forward. Of course the manual has no such reference to this.

I would like to know why the stripping and replacement of the digits in the ARS table didn't work. Here's the two ways I tried to program:

A TABLE 2: Area Code
A 01)917 02)--- 03)--- 04)--- 05)--- 06)--- 07)--- 08)--- 09)--- 10)---

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)60-- 11 19177965799p1008---- 6 BOTH --:-- A

A stated before, the extension only output the "#" which was the 12th digit in the dial string (see above)


A TABLE 2: Exchange
A 01)917 02)--- 03)--- 04)--- 05)--- 06)--- 07)--- 08)--- 09)--- 10)---

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)60-- 08 19177965799p1008---- 6 BOTH --:-- A

Funny thing - when I removed all the digits from this setup, the extension starting picking up PRI lines one after the other until the call went to voicemail coverage.

 

[cvrbob]

i come to remembering sometimes added as many as 5 or more pauses , you have to play with it

 

[bassbill]

Here's an update - Increasing the pauses didn't help (we tried up to 5 and again without any). Regardless, all the calls attempted to process, because they'd show up on the smdr monitor with no talk time and we'd hear the account code prompt tone.
Now -
In reference to using the speed dials, as far as I can tell, you'd have to set the phone as a hotline extension, so you need a single line T/R set. The "good book" says not to set them up as RCF'd extensions, but I can't see how else to get the phone to pick up the call to forward to any speed dial number.

Is there some way the provider is not recognizing the signaling from the switch? They have 2 Time Warner PRI's and both have account codes on them. I can't believe the difficulty in doing such a seemingly simple operation...

I'd still like to know why stripping the digits didn't work too.

Thanks Team.

 

[TouchToneTommy]

I think that the issue is the PRI service - it used En Bloc dialing, you tell it what you are dialing via the D channel, so when you dial manually, you send the number to the PRI, the number completes to the telco, and then send you the prompt for the authorization code.

You might look at looping a CO port and a single line station together. Put the CO line in its own pool, and use that pool access code instead of 9 for the RCF number. Now you can add pauses to the RCF number, and the extension will dial them into a single line extension port, which will receive the telephone number, time out and the call will go out over the PRI, the telco will prompt for the auth code, and by that time the pauses will have caught up and dial the code.