Call Forwarding when not extension not answered 2

[NileshB]

Hello everybody!!!

How is all? Hope everyone is fine.

I've been asked to check a particular users extension to find out whether it is possible for calls to be forwarded to other numbers if he doesn't pick up his phone. He also mentioned that his voicemail message changed, which lead me to think that he doesn't mean "fowarding calls to other numbers when not picked up" but some sort of group pickup.

I've configured the user to be in the same group pickup as his colleagues.

I'm 99.99% sure that you can't have both a)calls going to voicemail when not answered and b)calls being forwarded to other extensions

Which option will I need to set so that calls are either forwarded to voicemail or another extension? is it CFW or FDN?

Is there a list of the acronyms and their meanings anywhere?

Thanks in advance!!

Nilesh

 

[cmawbey]

first post his tn here...

 

[NileshB]

DN 4594
CPND
CPND_LANG ROMAN
NAME User One
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 044 1 03 05 KEY 00 H MARP DES 3820 27 SEP 2012
(2616)
********************************************************************
DES 3820
TN 044 1 03 05
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4444
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 4
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POA DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD CLTD ASCD
ABDD DELD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD 4444
HUNT 4444
EHT 4444
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4594 0 MARP
CPND
CPND_LANG ROMAN
NAME User One
XPLN 13
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04 MWK 4444
05 CFW 16 4517
06 AO6
07
08 ADL 16
09 ADL 16
10 SCC 4501
11 RGA
12 PRK
13 RNP 4
14 TRN
15
DATE 27 SEP 2012

 

[cmawbey]

right now all unanswered calls and busy conditions go to 4444 that is the mail access dn.. key 5 is set to cfw to 4517 if that is activated on the phone....

i would set HUNT and EHT to 4444 (hunt and EHT are for a busy condition)these calls will go to mail
EFD and FDN to another phone ( EFD & FDN are for calls that are unanswered )cfw these calls to colleagues

 

[NileshB]

Thanks Gibblett - What do the acronyms stand for? EFD, EHT and FDN?

 

[kstaff22]

FDN--forward no answer
EFD--external forward no answer
EHT---external hunt

since the cls (class of service) is CFTA--call forward by type allowed--the EFD and EHT prompts are added.

 

[NileshB]

Can I put multiple entries into the FDN and EFD fields?

 

[KCFLHRC]

No you cant, one entry per field