Call Forwarding on a 9670 IP Phone

[JDTurk]

Most phones are digital in my organization and we enter *2 (followed by an extension or a 9 + area code + number) to activate Call Forwarding or we enter #2 to deactivate it. I'm unable to forward calls to an outside line on my 9670 IP telephone. Any ideas on why this would be happening? Thank you.

S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[mattKnight]

Class of Service?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Saiyan656]

Have you looked into ec500 feature. It might apply to this situation...

 

[smokinjoe2938]

what does a trace show?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[JDTurk]

Class of service is 2, EC500 state is disabled, and trace station is . . .
LIST TRACE

time data

12:24:35 active station 5885 cid 0x211f
12:24:35 G711MU ssff ps:20
rgn:1 [10.120.1.16]:2382
rgn:1 [10.120.0.13]:3080
VOIP data from: [10.120.0.13]:3080
12:24:47 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:19 Avg:0
12:24:47 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
12:24:55 dial *2914123034203 route:ARS
12:24:55 denial event 1643: Off-hook dialing time out D1=0x8b0d D2=0x211f
12:24:55 dial *2914123030243 route:ARS
12:24:55 denial station 5885 cid 0x211f
VOIP data from: [10.120.0.13]:3080
12:24:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:19 Avg:0
12:24:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
12:24:57 idle station 5885 cid 0x211f


S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[smokinjoe2938]

does the cos of 2 allow call forwarding? also also on system parm coverage-forwarding, is coverage of calls redirected off network set to yes?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

the problem is the *2 is showing in the dial string, I just did a trace on my phone and it only shows 9 and the outbound number no call forward code such as yours

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.