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Call Forwarding not working

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dereklindo

Technical User
May 5, 2012
337
BM
IPO Ver 9.1.4 with a PRI

Hi all,

I know this is going to be a simple fix but I just can't figure it out.

I created a phantom user (Ext330) (no physical extension). Under the call forwarding tab I checked Forward Unconditional, Checked include Hunt Group calls and Internal calls, and I entered the number as 9xxxxxxx (cellphone number).

When I dial 330 from any extension, I hear one ring and then it goes straight to voicemail. It does not ring the cellphone at all. I replaced the cellphone number with different cell and landline numbers but all do the same thing.

The ring no answer timer is set to 20secs for the user. I set this up on my in house system at my office and it works perfectly. What am I missing? Any suggestions?
 
Ahhhhh. Thanks amriddle01. Where can I find that option?
 
In manager.

System> telephony
&
Line> analogue trunk> analogue options.

Remember your training and you will make it back alive!
'Would you like to know more?'
 
but I'm using a PRI. Is it same concept just under PRI tab?
 
No it's not.

You should look yourself. You will learn better.

Remember your training and you will make it back alive!
'Would you like to know more?'
 
here you go mate...

2_p3diah.jpg
 
Thanks guys. I found it shortly after I posted my reply. It worked perfect. Thanks again.
 
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