Hey all very new to call manager however here is my issue calling xxx-xxx-4202 directly i get intended target. however if i call 800 xxx xxxx (cxall handler if that is correct term) enter extension 4202 i am transfered to 4009. I lloked at everything on 4202 as far as call forwarding internal external. I know the handler is not doing anything i know the cti is not doing anything however i am stump. i reset the phone and nothing help!!!!! thanks all and go easy on me please.